Student Success Coach: Guide Students to Graduation

Dallas College; Dallas (TX); On-site; USD 62,000 - 76,000; Full time

Job summary

Dallas College is seeking a Student Success Coach to provide concierge-style case management, advising, career exploration, and connections to wrap-around services from enrollment through completion.

You will serve as the primary point of contact for a diverse student population, collaborating with faculty and community partners to help students navigate barriers, access resources, and stay engaged in their academic and career goals.

Qualifications

• Bachelor’s degree or higher in higher education, student development, or related field.
• Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention.
• Willingness to work extended hours during peak times including nights and weekends.
• Bilingual or multilingual preferred.
• Will be subject to a criminal background check; fingerprint check for some positions.

Responsibilities

• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Provide highly engaged, high quality customer service.
• Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students.
• Provide timely responses (within 1 business day) to student’s inquiries via phone, email, and technology applications (i.e., Navigate, two-way texts, etc.)
• Collaborate with a broad network of internal and external partners to connect students to additional supports that address student needs and support their success.
• Utilize technology (Colleague, Blackboard, Navigate, Greenlight, Salesforce, etc.) to streamline student communications, nudges, and progress monitoring.
• Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study.
• Collaborate across the division to develop and implement high-impact engagement and support strategies that promote a sense of belonging and strengthened student outcomes.
• Track student milestones using technology and the DallasCollege integrated Advising and Career Development syllabus.
• Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
• Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices.
• Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

Skills

Communication skills

Time management

Problem solving

Customer service

Education

Bachelor’s degree or higher in related field

Master’s degree preferred

Job description

Dallas College is seeking a Student Success Coach to provide concierge-style case management, advising, career exploration, and connections to wrap-around services from enrollment through completion.

You will serve as the primary point of contact for a diverse student population, collaborating with faculty and community partners to help students navigate barriers, access resources, and stay engaged in their academic and career goals.