Student Success & Engagement Technician

CNM Central New Mexico Community College; United States; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Educational benefits

Job summary

CNM Central New Mexico Community College is seeking a Student Success Technician to support students and enhance academic success. You will collaborate with teachers, counselors, and staff to identify needs, monitor progress, organize workshops, and promote student engagement.

This hourly, regular position requires a high school diploma with two years' experience. Bilingual Spanish and English is preferred. Hours are Monday–Friday, 8 am–5 pm, with CNM offering a comprehensive benefits package.

Qualifications

• High school diploma or equivalent with two years of experience.
• Experience as a student employee is considered.
• Bilingual in Spanish and English preferred.

Responsibilities

• Delivers information via telephone, in person, and online.
• Performs general office duties, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.
• Ensures compliance with safety regulations, procedures, protocols, and OSHA standards, and wears personal protective gear if required.
• Provides guidance and support to students by referring them to appropriate resources within CNM.
• Offers explanations and interpretations of CNM policies, procedures, and programs through various communication channels, including telephone, in-person interactions, and online platforms.
• Performs other related duties of a similar nature and level as assigned.

Skills

Bilingual Spanish/English

Customer service

Data entry

Education

High school diploma or equivalent

Job description

CNM Central New Mexico Community College is seeking a Student Success Technician to support students and enhance academic success. You will collaborate with teachers, counselors, and staff to identify needs, monitor progress, organize workshops, and promote student engagement.

This hourly, regular position requires a high school diploma with two years' experience. Bilingual Spanish and English is preferred. Hours are Monday–Friday, 8 am–5 pm, with CNM offering a comprehensive benefits package.