Student Services Technician

CNM Central New Mexico Community College; Albuquerque (NM); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Retirement Plans and Savings

Generous Paid Time Off

Job summary

CNM Central New Mexico Community College in Albuquerque seeks a Student Success Technician to support students, coordinate interventions, and promote engagement. You will work with teachers, counselors, and staff to monitor progress, organize workshops, and connect students to CNM resources.

The role emphasizes clear communication, reliable data entry, and adherence to safety protocols. A high school diploma and two years of experience are required; bilingual Spanish/English is preferred.

Qualifications

• High school diploma or equivalent.
• Two (2) years of experience required; experience as a student employee counted.
• A combination of education and experience may substitute for requirements.

Responsibilities

• Referral to CNM resources and explanations of CNM policies and programs.
• Deliver information via telephone, in person, and online; handle general office duties.
• Ensure safety compliance and assist students with data entry and clerical tasks.
• Provide guidance by referring students to appropriate CNM resources through multiple channels.

Education

High school diploma or equivalent

Job description

Compensation: $15.05 - $18.41 Compensation Type: Hourly Employment Type: Regular Grade: NE02

Position Summary

The Student Success Technician is responsible for providing support and assistance to students in order to enhance their academic success and overall well-being. This position collaborates with teachers, counselors, and other school staff to identify and address individual student needs. The technician position includes monitoring student progress, organizing workshops or events, and promoting student engagement and involvement in school activities. The Student Success Technician plays a crucial role in fostering a positive and supportive learning environment for students.

Duties & Responsibilities

Refers individuals to the appropriate CNM resources and provides explanations and interpretations of CNM policies, procedures, and programs. Delivers information via telephone, in person, and online. Performs general office duties, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks. Ensures compliance with safety regulations, procedures, protocols, and OSHA standards, and wears personal protective gear if required. Provides guidance and support to students by referring them to appropriate resources within CNM. Offers explanations and interpretations of CNM policies, procedures, and programs through various communication channels, including telephone, in-person interactions, and online platforms. Performs a variety of general office duties such as data entry, retrieval, manual and electronic processing, and answering telephones. Performs other related duties of a similar nature and level as assigned.

Minimum Qualifications

High school diploma or equivalent AND Two (2) years of experience. Experience as a student employee is considered. A combination of education and experience may be substituted for requirements of the position.

Best Consideration

Best Consideration 08/28/26. Preference: Bilingual in Spanish and English. Shift: Monday-Friday, 7 am - 4 pm.

EEO STATEMENT

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

As the institution with the largest undergraduate student body in New Mexico, Central New Mexico Community College (CNM) provides affordable education to over 30,000 students and offers rewarding career opportunities to over 2,000 faculty and staff. Despite our large size, we still think of ourselves as the "CNM Family." Our diverse community of leadership, faculty, and staff work cohesively and collaboratively to make a positive difference in our students' lives, while always exploring ways to improve the institution. CNM staff is our most important resource for achieving our vision of Changing Lives, Building Community. For employees, this vision translates to a comprehensive benefits package that helps them thrive in the workplace and at home. Review our summary of benefits. CNM offers a wide range of competitive benefit plans to meet the needs of its employees and families, including:

• Health, Dental and Vision Insurance
• Life Insurance
• Long-Term Disability
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement
• Employee Assistance Program
• Retirement Plans and Savings
• Generous Paid Time Off
• Paid Holidays
• Educational Benefits

We support our staff and their families to continue their education, whether at CNM or other educational institutions, through our CNM tuition waivers and tuition reimbursement benefits.

Professional Development. Our future success depends on internally developing our employees' leadership and professional skills. CNM is committed to providing quality professional development opportunities on an ongoing basis.

CNM has consistently ranked among the top five community colleges in the country for the number of associate degrees and certificates awarded to both Hispanics and Native Americans, and consistently ranks among the top 10 for total degrees and certificates awarded. Regardless of your role, whether you're faculty, administration, or support staff, you'll play a pivotal role in instilling students with integrity, leadership, and compassion. Qualities that bring forth capable, confident, and productive citizens who want to make a change for the better.