Student Success Navigator & Tech Support

CNM Central New Mexico Community College; Albuquerque (NM); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

CNM Central New Mexico Community College seeks a Student Success Technician to support students’ academic growth and well-being. The role collaborates with teachers, counselors, and staff to monitor progress, organize workshops, and promote engagement in CNM activities.

The successful candidate will have a high school diploma or equivalent with two years of experience, and may be bilingual in English and Spanish. Shift is Mon-Thu 9am-6pm, Fri 8am-5pm, with possible Saturdays.

Qualifications

• High school diploma or equivalent and two years of experience required.
• Experience as a student employee is considered.
• A combination of education and experience may be substituted for requirements.

Responsibilities

• Delivers information via telephone, in person, and online.
• Performs general office duties, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.
• Ensures compliance with safety regulations, procedures, protocols, and OSHA standards, and wears personal protective gear if required.
• Provides guidance and support to students by referring them to appropriate resources within CNM.
• Offers explanations and interpretations of CNM policies, procedures, and programs through various communication channels, including telephone, in-person interactions, and online platforms.
• Performs a variety of general office duties such as data entry, retrieval, manual and electronic processing, and answering telephones.
• Performs other related duties of a similar nature and level as assigned.
• Refers individuals to the appropriate CNM resources and provides explanations and interpretations of CNM policies, procedures, and programs.

Skills

Customer service

Data entry

Office procedures

Bilingual English/Spanish

Education

High school diploma or equivalent

Two years of experience

Job description

CNM Central New Mexico Community College seeks a Student Success Technician to support students’ academic growth and well-being. The role collaborates with teachers, counselors, and staff to monitor progress, organize workshops, and promote engagement in CNM activities.

The successful candidate will have a high school diploma or equivalent with two years of experience, and may be bilingual in English and Spanish. Shift is Mon-Thu 9am-6pm, Fri 8am-5pm, with possible Saturdays.