Bilingual Student Success Advocate

Central New Mexico Community College; Albuquerque, Northern (NM, KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Central New Mexico Community College is seeking a Student Success Technician to support students and collaborate with teachers, counselors, and school staff to enhance academic success and well-being. The role involves monitoring progress, organizing workshops, and promoting student engagement to foster a positive learning environment.

The position requires a high school diploma or equivalent with two years of experience; bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent and two years of experience.
• Experience as a student employee is considered.
• A combination of education and experience may be substituted for requirements of the position.

Responsibilities

• Delivers information via telephone, in person, and online.
• Performs general office duties, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.
• Ensures compliance with safety regulations, procedures, protocols, and OSHA standards, and wears personal protective gear if required.
• Provides guidance and support to students by referring them to appropriate resources within CNM.
• Offers explanations and interpretations of CNM policies, procedures, and programs through various communication channels, including telephone, in-person interactions, and online platforms.
• Performs a variety of general office duties such as data entry, retrieval, manual and electronic processing, and answering telephones.
• Performs other related duties of a similar nature and level as assigned.
• Refers individuals to the appropriate CNM resources and provides explanations and interpretations of CNM policies, procedures, and programs.

Skills

Bilingual in English and Spanish

Education

High school diploma or equivalent

Job description

Central New Mexico Community College is seeking a Student Success Technician to support students and collaborate with teachers, counselors, and school staff to enhance academic success and well-being. The role involves monitoring progress, organizing workshops, and promoting student engagement to foster a positive learning environment.

The position requires a high school diploma or equivalent with two years of experience; bilingual English/Spanish is preferred.