Student Success & Engagement Coordinator

Elaine Sterling Institute; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

Elaine Sterling Institute is seeking a compassionate, organized Student Services Coordinator to support students from enrollment through graduation and beyond. This role drives retention, engagement, academic success, and career readiness in a fast-paced educational environment.

The position reports to the Director of Student Development and involves coordinating services, events, and compliance with FERPA.

Qualifications

• Minimum of 1 year of experience in Student Services or related field.
• Experience in postsecondary or vocational education setting.
• Strong interpersonal, communication, and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and student information systems.

Responsibilities

• Provide individualized support and guidance to students facing academic, attendance, personal, or social challenges.
• Assist students with academic planning, program requirements, and SAP.
• Monitor attendance, LOA requests, re-enrollments, withdrawals, and student records.
• Identify at‑risk students and implement retention strategies and interventions.
• Coordinate student activities, events, workshops, and engagement initiatives.
• Maintain compliance with institutional, state, and federal regulations, including FERPA.
• Manage student communications and act as liaison between students, faculty, and administration.
• Support graduation readiness, licensure preparation, and student success initiatives.
• Maintain accurate student documentation and records in the SIS.
• Assist with compliance reporting, data analysis, and student services programs.

Skills

Interpersonal skills

Organizational skills

Multitasking

Microsoft Office

Student information systems

Experience in Student Services

Postsecondary education experience

Tools

Microsoft Office

Student information systems

Job description

Elaine Sterling Institute is seeking a compassionate, organized Student Services Coordinator to support students from enrollment through graduation and beyond. This role drives retention, engagement, academic success, and career readiness in a fast-paced educational environment.

The position reports to the Director of Student Development and involves coordinating services, events, and compliance with FERPA.