Student Services Coordinator

School Social Work Association of America; Atlanta, Northern (GA, KY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Elaine Sterling Institute in Atlanta, GA seeks a compassionate Student Services Coordinator to support students from enrollment through graduation and beyond. This on-site role focuses on retention, engagement, and academic success, serving as a key resource for students throughout their educational journey.

You will guide students through planning, SAP compliance, and program requirements while coordinating activities and monitoring records.

Qualifications

• Minimum of 1 year of experience in Student Services, Student Affairs, Academic Advising, Higher Education Administration, or a related field.
• Experience supporting students in postsecondary, vocational, career school, college, or university settings.
• Strong interpersonal, communication, and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and student information systems.

Responsibilities

• Provide individualized support and guidance to students facing academic, attendance, personal, or social challenges.
• Assist students with academic planning, program requirements, and SAP.
• Monitor attendance, LOA requests, re-enrollments, withdrawals, and student records.
• Identify at-risk students and implement retention strategies and intervention plans.
• Coordinate student activities, events, workshops, and engagement initiatives.
• Maintain compliance with FERPA and other regulations.
• Manage student communications and act as liaison between students, faculty, and administration.
• Support graduation readiness, licensure preparation, and student success initiatives.
• Maintain accurate student documentation and records in SIS.
• Assist with compliance reporting and data analysis for student services programs.

Skills

Interpersonal skills

Communication

Relationship-building

Organizational skills

Attention to detail

Time management

Tools

Microsoft Office

Student Information Systems

Job description

Student Services Coordinator

Elaine Sterling Institute | Atlanta, GA

Salary: $45,000 - $55,000

Schedule: Full-Time | Monday-Friday, 8:30 AM - 5:00 PM, with one late evening and one Saturday required on a rotating basis.

Reports To: Director of Student Development

Make a Difference in Students' Lives

Elaine Sterling Institute is seeking a compassionate, organized, and student-focused Student Services Coordinator to support our students from enrollment through graduation and beyond. This highly visible role serves as a trusted resource for students while helping drive retention, engagement, academic success, and career readiness.

If you're passionate about student development, enjoy building meaningful relationships, and thrive in a fast-paced educational environment, we'd love to hear from you.

What You'll Do

As the Student Services Coordinator, you'll play a key role in supporting the success of our students by:

• Providing individualized support and guidance to students experiencing academic, attendance, personal, or social challenges
• Assisting students with academic planning, program requirements, and Satisfactory Academic Progress (SAP)
• Monitoring attendance, Leave of Absence (LOA) requests, re-enrollments, withdrawals, and student records
• Identifying at-risk students and implementing retention strategies and intervention plans
• Coordinating student activities, events, workshops, and engagement initiatives
• Maintaining compliance with institutional, state, and federal regulations, including FERPA requirements
• Managing student communications and serving as a liaison between students, faculty, and administration
• Supporting graduation readiness, licensure preparation, and student success initiatives
• Maintaining accurate student documentation and records within student information systems
• Assisting with compliance reporting, data analysis, and student services programs

What We're Looking For

Required Qualifications

• Minimum of 1 year of experience in Student Services, Student Affairs, Student Success, Academic Advising, Higher Education Administration, or a related field
• Experience supporting students in a postsecondary, vocational, career school, college, or university setting
• Strong interpersonal, communication, and relationship-building skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and student information systems

Preferred Qualifications

• Experience with student retention, attendance management, SAP, or academic advising
• Experience working within vocational, technical, career, or postsecondary education environments
• Knowledge of FERPA and educational compliance requirements
• Experience coordinating student programs, activities, or events

What Makes You Successful

• Empathetic and student-focused
• Approachable and relationship-driven
• Organized and detail-oriented
• Adaptable and resourceful
• Able to confidently navigate challenging student situations while providing support and accountability

Why Elaine Sterling Institute?

For more than two decades, Elaine Sterling Institute has been committed to transforming lives through education and professional training. Our team is passionate about helping students achieve their goals and launch successful careers.

You’ll join a collaborative environment where student success is at the center of everything we do and where your work directly impacts the future of our students.

Compensation: $45,000-$55,000 annually

Location: Atlanta, GA

We are an Equal Opportunity Employer and welcome applicants from all backgrounds.