Student Success Coach | Early Alert & Resource Navigator

Benedict College; Columbia (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Benedict College is seeking a Student Success Specialist – Early Alert to support student persistence and success. The role focuses on proactive outreach, resource coordination, and coaching to help students navigate campus supports and maintain progress toward graduation.

The specialist works closely with the Registrar, Financial Aid, Student Affairs, and academic staff, using tools like Starfish by EAB and Jenzabar to document interventions and drive data‑driven decisions.

Qualifications

• Bachelor's degree in a closely related field with at least one year of responsible related experience.
• Excellent interpersonal and written communication skills with diverse audiences.
• Experience contributing to student success initiatives in higher education and advocacy.

Responsibilities

• Provide proactive outreach and academic-success coaching to students identified through the early-alert system.
• Monitor early-alert notifications, contact students, assess concerns, and develop short-term action plans.
• Collaborate with faculty, academic advisors, and campus offices to coordinate timely interventions.

Skills

Interpersonal skills

Communication skills

Collaboration

Data-driven outreach

Case management systems

Education

Bachelor's degree in a closely related field

Tools

Starfish by EAB

Jenzabar

Microsoft Office

Job description

Benedict College is seeking a Student Success Specialist – Early Alert to support student persistence and success. The role focuses on proactive outreach, resource coordination, and coaching to help students navigate campus supports and maintain progress toward graduation.

The specialist works closely with the Registrar, Financial Aid, Student Affairs, and academic staff, using tools like Starfish by EAB and Jenzabar to document interventions and drive data‑driven decisions.