Student Success Navigator & Flourishing Outreach

Belmont University; Belmont (KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Belmont University in Kentucky seeks a Student Success & Flourishing Coordinator to advocate for student success, focusing on first-generation, transfer, and at-risk students. The role drives proactive outreach, programming, and coordination of academic and personal supports to promote retention and flourishing.

The coordinator partners with campus units to deliver early intervention, case management, and navigation of registration, holds, and enrollment barriers.

Qualifications

• Bachelor's degree required; Master's preferred.
• Experience in a directly related student-facing role highly desirable.
• Proven ability to design and implement student-success programming.

Responsibilities

• Proactive outreach to enhance student success and early intervention.
• Provide individualized support and coordinate campus resources.
• Assist with registration, re-enrollment, and persistence efforts.
• Develop targeted communications and engagement campaigns using Bruin Connect.

Skills

Analytical Thinking

Critical Thinking

Project/Program/Service Management

Written and Oral Communications

Technical, Computer, and Software

Program Development and Event Coordin

Experience in fast-paced environments

Diversity and collaboration

Education

Bachelor's degree in higher education, student affairs, counseling, social work, or related field

Master's degree preferred

Tools

Salesforce/CRM

Job description

Student Success & Flourishing Coordinator

Student Success & Flourishing Coordinator

We are now accepting applications for a qualified Student Success & Flourishing Coordinator at Belmont University.

Employment Type

Staff

Internal Job Category

Exempt (Staff)
Full-Time

Department

Student Success & Flourishing

Hours

37.5

Primary Duties and
Responsibilities:

The Student Success & Flourishing (SSF) Coordinator serves as a dedicated advocate and resource for student success at the Academic Flourishing Center, providing proactive outreach, programming, and individualized support to promote student retention, re-enrollment, and overall flourishing. This role focuses primarily on high-touch engagement with first-generation students, transfer students, at-risk students considering withdrawal, and those seeking to re-enroll after a leave of absence. The SSF Coordinator facilitates strategic communication and marketing initiatives through Bruin Connect and Marketing Cloud, develops and executes student success programming, and serves as a pre-advising resource to connect students with appropriate academic, financial, and personal support services. A secondary responsibility encompasses cross-functional Belmont Central administrative support, ensuring seamless coordination of student services, registrations, and record transactions.

Primary position responsibilities:

Proactive Student Outreach and Early Intervention

• Monitor early alerts, registration status, engagement indicators, and other student success data to identify students who may need support.
• Conduct timely outreach by phone, email, text, and in-person meetings.
• Assess student needs and determine appropriate next steps, referrals, or interventions.
• Document outreach, student concerns, action steps, and outcomes in Bruin Connect or other student success systems.

Case Management and Resource Coordination

• Provide individualized support to students experiencing academic, financial, personal, social, or wellness-related barriers.
• Develop coordinated support plans in partnership with academic departments, GPS, Student Financial Services, Registrar, Student Formation, Counseling Services, and other campus partners.
• Connect students with appropriate campus and community resources.
• Monitor follow-up needs and help ensure continuity of support.

Registration, Re-Enrollment, and Persistence Support

• Coordinate outreach to non-registered, late-admit, stop-out, and re-enrolling students.
• Help students navigate registration, administrative processes, holds, and enrollment-related barriers.
• Collaborate with campus partners to promote timely registration, continued enrollment, and progress toward degree completion.
• Coordinate withdrawal intervention by helping students identify alternatives and connect with appropriate resources.

Student Success Communication and Engagement Support

• Utilize Bruin Connect to develop and execute targeted student success communications and journeys related to registration, re-enrollment, early alerts, transition programs, and persistence initiatives.
• Participate in student-facing events such as orientation, preview days, welcome programs, and other engagement activities.
• Represent the Academic Flourishing Center as a knowledgeable point of connection for students, families, faculty, and staff.

Reporting, Continuous Improvement, and Collaboration

• Track outreach activity, student outcomes, trends, and recurring barriers.
• Share relevant information with supervisors and campus partners to support continuous improvement of student success processes.
• Contribute to cross-functional efforts that improve student navigation, persistence, and completion.

The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

Required Qualifications:

Belmont University seeks to attract and retain highly qualified faculty and staff who will support our mission and vision. As a Christ-centered and student-focused community, we aim to:

Form diverse leaders of character;

Equip people to solve the world’s complex problems through teaching, research and service;

And be radical champions for helping people and communities flourish.

• Analytical Thinking: Ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions.
• Critical Thinking: Interprets and seeks information, uses independent reasoning to diagnose the root cause of situations or issues, identifies and tests solutions and thinks beyond what is typical or customary. Uses information to determine benefits and impact in making decision and/or recommendations.
• Project/Program/Service Management: Ability to coordinate and administer programs/project activities and protocols. Ability to manage resources, monitor activities, and assess risks and quality issues associated with the program/project.
• Written and Oral Communications: Ability to present information to individuals or groups; ability to deliver presentations suited to the characteristics and needs of the audience. Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message. Ability to listen and respond appropriately to others. Ability to impact and influence others to further the institution’s strategic objectives.
• Technical, Computer, and Software Skills: Ability to use Microsoft Office (Excel, PowerPoint, Word) and basic databases and software.
• Program Development and Event Coordination: Ability to design, implement, and assess student success programming and outreach campaigns.
• Experience working in a fast-paced environment and the ability to respond to high-pressure situations. Ability to thrive in an environment of hard work.
• Ability to work effectively with a wide range of constituencies in a diverse community.

Required Education Bachelor's degree in higher education, student affairs, counseling, social work, or related field is required. Master's degree is preferred. 3+ years in a directly related student-facing role may substitute for required education.

Required Experience 1-3 years experience in higher education advising, student success/retention, admissions, or a comparable student-facing role is required. 4-6 years experience is preferred. Salesforce/CRM administration certification; ASIST or similar student-support/crisis-response training is preferred.

The selected candidate will be required to complete a background check satisfactory to the University.

Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Belmont University is a Christ-centered community. The University faculty, administration, and staff uphold Jesus as the Christ and as the measure for all things. As a community seeking to uphold Christian standards of morality, ethics, and conduct, Belmont University holds high expectations of each person who chooses to join the community. In compliance with federal law, including provisions of Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act and Section 504 of the Rehabilitation Act of 1973/the Americans with Disabilities Act, Belmont University does not discriminate on the basis of race, sex, color, national or ethnic origin, age, disability, military service, or sexual orientation in its administration of education policies, programs or activities; its admissions policies; or employment. Consistent with applicable civil rights law, the University primarily hires employees of the Christian faith who are committed to support the mission of the University. The University has appointed the Chief Human Resources Officer/Deputy Title IX Coordinator to serve as coordinator of non-discrimination compliance for staff and faculty. The Director of Institutional Equity and Compliance and Title IX Coordinator serves as coordinator of compliance for Title IX (sex discrimination) issues and questions for students. Click here to learn more.

*In accordance with accrediting standards for its professional education programs in law and medicine, the University does not apply religious criteria in hiring employees within those programs. All employees hired by the University, regardless of religious faith, shall be committed to Belmont’s Christ-centered, student-focused mission.

Belmont's Office of Human Resources will conduct ongoing evaluations of the means by which candidates for employment are sought, to the end that the pool of candidates will include qualified women, minorities, veteransand disabled individuals. Belmont University is an equal opportunity employer under all applicable civil rights laws.