Student Success Coach & Resource Navigator

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

University benefits

Educational fee discounts

Job summary

University of Missouri-Columbia is seeking a Student Success Specialist within Undergraduate Studies to provide proactive outreach, coaching, and support to undergraduates facing academic or personal challenges. You will collaborate with faculty, advisors, and campus partners to connect students with resources and strategies for degree completion.

The role emphasizes using MU Connect, Starfish, Roary, and Canvas to inform outreach and track outcomes, with opportunities to teach student success

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in higher education or student support is preferred.
• Ability to handle confidential information and maintain professionalism.

Responsibilities

• Reach out to students who may benefit from additional support based on academic alerts, student data, and other indicators.
• Facilitate coaching conversations, assess student needs, and connect students with appropriate campus resources and support services.
• Document student interactions and support activities in MU Connect (Starfish) and related systems.
• Collaborate with faculty, advisors, and campus partners to coordinate support for students.
• Use information from MU Connect (Starfish), Roary (EdSights), Canvas, and other systems to prioritize outreach and track outcomes.
• Support student success initiatives, communication campaigns, training efforts, and continuous improvement of student support processes.
• Participate in professional development and contribute to departmental projects and institutional student success goals.

Skills

Coaching

Communication

Problem-solving

Collaboration

Organization

Education

Bachelor's degree

Tools

MU Connect/Starfish

EdSights Roary

Canvas

Job description

University of Missouri-Columbia is seeking a Student Success Specialist within Undergraduate Studies to provide proactive outreach, coaching, and support to undergraduates facing academic or personal challenges. You will collaborate with faculty, advisors, and campus partners to connect students with resources and strategies for degree completion.

The role emphasizes using MU Connect, Starfish, Roary, and Canvas to inform outreach and track outcomes, with opportunities to teach student success