Student Success Assistant: Early Alert & Intervention

Triton College; River Grove (IL); On-site; USD 20,000 - 28,000; Part time

Job summary

Triton College is seeking a Program Assistant for the Early Alert & Intervention team to provide proactive, data-informed support to students. The role focuses on reviewing alerts, outreach, and coordinating referrals to campus resources within the Academic Success department.

Under supervision, you will assist with day-to-day tasks, track intervention milestones in CRM Advise, and help analyze persistence and completion data.

Qualifications

• Education: High school diploma required.
• Experience using CRM Advise or similar CRM is a plus.

Responsibilities

• Daily review and processing of early alert flags, absence notifications, and referrals via CRM Advise and faculty channels.
• Direct outreach to students via phone, email, text, and in-person meetings.
• Coordinate warm handoffs and track referral completion to Academic Success and related services.
• Assist the Director with day-to-day coordination and task assignments for Student Assistance Work-Study students.
• Maintain accurate interaction notes and track intervention milestones for semester-end analyses.

Education

High school diploma

Tools

CRM Advise

Job description

Triton College is seeking a Program Assistant for the Early Alert & Intervention team to provide proactive, data-informed support to students. The role focuses on reviewing alerts, outreach, and coordinating referrals to campus resources within the Academic Success department.

Under supervision, you will assist with day-to-day tasks, track intervention milestones in CRM Advise, and help analyze persistence and completion data.