Student Success Coach — Help Retain & Empower Learners

South College; Dublin (OH); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College is seeking a Student Success Advisor to support the Student Services team and manage the student lifecycle across new, continuing, and re-entry students. You will collaborate with the Senior Director of Student Success to ensure proactive outreach and retention objectives.

The role emphasizes timely communication, adherence to academic policies, and coordination of onboarding, course registration, and quarterly progress reviews within a fast-paced higher-education environment.

Qualifications

• Bachelor’s Degree Required (degree in Education, Psychology, Social Work, or a related field preferred).
• One to three years’ experience working in a post-secondary setting preferred.

Responsibilities

• Works closely with the Senior Director of Student Success/Director of Student Success on a daily basis to support individual and overall team success.
• Help manage the student life cycle; new, continuing and re-entry. Assist students in understanding South College academic policies and procedures.
• Meet with student advisee at the time of acceptance to the College to assist with acclimation to academic life including registering for courses, establishing goals and overcoming obstacles.
• Proactively contact at-risk student advisees each week to provide resources and/or elevate issues to appropriate professionals (Director of Student Success, Dean of Academic and Student Services).
• Assist in monitoring and managing student retention expectations for all students to achieve targeted persistence rates.
• Meet with current students a minimum of once each quarter to register for the upcoming quarter, review academic plan, promote future goals, and address any areas of concern.
• Consistently manage outlined Activities per QEP (Q1/Q2 Check ins and At Risk, Follow UP).
• Monitor student progress for all students placed on probation and/or warning. Facilitate adherence to academic plan (if applicable).
• Maintain appropriate documentation in Campus Nexus/Web Client noting all student outreach and complete activities.
• Assist and support institutional or department activities as assigned (welcome sessions, graduation, campus meetings, student programs etc.).

Skills

Verbal communication

Written communication

Education

Bachelor’s Degree

Job description

South College is seeking a Student Success Advisor to support the Student Services team and manage the student lifecycle across new, continuing, and re-entry students. You will collaborate with the Senior Director of Student Success to ensure proactive outreach and retention objectives.

The role emphasizes timely communication, adherence to academic policies, and coordination of onboarding, course registration, and quarterly progress reviews within a fast-paced higher-education environment.