Student Success Coach & Onboarding Specialist

University of St. Augustine for Health Sciences; Dallas (TX); On-site; USD 48,000 - 63,000; Full time

Job summary

University of St. Augustine for Health Sciences seeks a Student Success Advisor to define and implement proactive strategies that help students stay on track toward graduation.

You will build supportive relationships, advise on policies, and collaborate with campus teams to address student inquiries in a timely manner. You will work with academic program leadership to improve retention, ensure licensure pass rates, and provide referrals to tutoring, writing centers, and wellness services as

Qualifications

• Minimum 3–5 years’ experience working in a service-oriented environment or educational setting.
• Master's degree in higher education, student affairs or related field.
• Must have counseling or coaching skills to effectively keep students on track.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• Ability to work with multiple databases and student platforms.
• Skilled at connecting and building rapport with students, faculty, and staff from diverse backgrounds.

Responsibilities

• Connect with new students to ensure readiness and accelerate outstanding matters that would affect their ability to have a smooth and successful start.
• Lead, organize, and plan new student onboarding and orientation processes for assigned population of students.
• Advise students on institutional policies and procedures, program requirements and related academic matters.
• Monitor attendance and engagement for assigned student population.
• Collaborate with Faculty Advisors, Program Directors, and appropriate university staff and faculty on any issues regarding student advisement.
• Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress including follow up to those on midterm or other academic warning.
• Closely monitor students to identify at-risk scenarios and opportunities to develop, implement, measure, and improve student success strategies.
• Travel to other campuses to support campus events as needed to ensure continuity of student support.

Skills

Counseling skills

Time management

Relationship building

Communication

Education

Master's degree in higher education, student affairs or related field

Tools

Microsoft Office Suite

Student information systems

Job description

University of St. Augustine for Health Sciences seeks a Student Success Advisor to define and implement proactive strategies that help students stay on track toward graduation.

You will build supportive relationships, advise on policies, and collaborate with campus teams to address student inquiries in a timely manner. You will work with academic program leadership to improve retention, ensure licensure pass rates, and provide referrals to tutoring, writing centers, and wellness services as