Student Success Case Manager (Trauma‑Informed Advocate)

North Idaho College; Coeur d'Alene (ID); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Vacation days

Sick days

Paid holidays

Tuition assistance

Job summary

North Idaho College’s Center for New Directions (CND) is seeking a compassionate Case Manager who is passionate about helping students overcome barriers and reach their educational and career goals. You will work one-on-one with students to understand their needs, identify challenges, and develop individualized plans that support academic progress and personal well-being.

You’ll connect students with campus and community resources, monitor progress, provide ongoing encouragement, and respond to

Qualifications

• Bachelor’s degree and two years full-time equivalent related work experience required.
• Must have a valid driver’s license.

Responsibilities

• Work one-on-one with students to understand their needs and develop individualized plans.
• Connect students with campus and community resources and monitor progress.
• Respond to urgent challenges and provide support and referrals.
• Develop workshops, resources, and engagement opportunities to strengthen student success.
• Maintain accurate confidential records and use data to evaluate outcomes and improve services.

Skills

Communication

Problem-solving

Relationship-building

Education

Bachelor’s degree

Job description

North Idaho College’s Center for New Directions (CND) is seeking a compassionate Case Manager who is passionate about helping students overcome barriers and reach their educational and career goals. You will work one-on-one with students to understand their needs, identify challenges, and develop individualized plans that support academic progress and personal well-being.

You’ll connect students with campus and community resources, monitor progress, provide ongoing encouragement, and respond to