Case Manager

North Idaho College; Coeur d'Alene (ID); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Vacation days

Sick days

Paid holidays

Tuition assistance

Job summary

North Idaho College’s Center for New Directions (CND) is seeking a compassionate Case Manager who is passionate about helping students overcome barriers and reach their educational and career goals. You will work one-on-one with students to understand their needs, identify challenges, and develop individualized plans that support academic progress and personal well-being.

You’ll connect students with campus and community resources, monitor progress, provide ongoing encouragement, and respond to

Qualifications

• Bachelor’s degree and two years full-time equivalent related work experience required.
• Must have a valid driver’s license.

Responsibilities

• Work one-on-one with students to understand their needs and develop individualized plans.
• Connect students with campus and community resources and monitor progress.
• Respond to urgent challenges and provide support and referrals.
• Develop workshops, resources, and engagement opportunities to strengthen student success.
• Maintain accurate confidential records and use data to evaluate outcomes and improve services.

Skills

Communication

Problem-solving

Relationship-building

Education

Bachelor’s degree

Job description

North Idaho College’s Center for New Directions (CND) is seeking acompassionate, resourceful Case Manager who is passionateabout helping students overcome barriers and reach theireducational and career goals. CND supports students navigating lifetransitions, including single parents, displaced workers andhomemakers, and individuals pursuing careers traditionally held bythe opposite sex.

In this role, you’ll work one-on-one with students to understandtheir needs, identify challenges, and develop individualized plansthat support their academic progress, personal well-being, andcareer goals. You’ll connect students with campus and communityresources, monitor their progress, provide ongoing encouragement,and help them navigate barriers that may affect their ability topersist and complete their education. You’ll also respond tostudents experiencing urgent challenges, provide appropriatesupport and referrals, and develop workshops, resources, andengagement opportunities that strengthen student success.Maintaining accurate confidential records and using student data toevaluate outcomes and improve services will also be part of yourwork.

We’re looking for someone with strong communication,problem-solving, and relationship-building skills who brings astudent-centered approach to case management and advocacy.Knowledge of student success barriers, trauma-informed practices,and crisis response is important, along with the ability tocollaborate with campus and community partners and connect studentswith the support they need.

If you find purpose in helping people navigate challenges, discoveropportunities, and build a path toward a brighter future, we’d loveto hear from you!

Enjoyexcellent benefits, including retirement

• 15 vacation days per year
• 12 sick days per year
• 14 paid holidays
• Tuition assistance

CND Case Manager.docx

Minimum Qualifications

Bachelor’s degree and two yearsfull-time equivalent related work experience required; or anequivalent combination of education and experience. Must have validdriver's license.

Starting pay range: $44,995 - $53,994

Pay Grade: P4 To seefull Professional Pay Grade Salary Structures clickhere

Work Site Location: Coeur d' Alene Campus

Work Schedule: typical college hours are Mon-Thurs7:30-5:00, Fri 7:30-2:30

Employment is contingent upon successful completion ofbackground check and proof of degree if required for thisposition.

Application materials include: resume, cover letter