Trauma-Informed Case Manager & Care Coordinator

Ctscd; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

CTSCD, Inc. seeks a dedicated Case Manager to lead and coordinate its service program.

The CM will liaise between Operations and Case workers, supervise caseloads, and ensure confidentiality while delivering trauma-informed, person-centered care. You will collaborate with clinicians and supervisors, document progress, participate in outreach, intakes, and referrals, and maintain compliance with federal and state regulations.

Qualifications

• Excellent communication and documentation skills.
• Trauma-informed, person-centered care approach.
• Experience in crisis intervention or related services.
• Ability to coordinate care across multidisciplinary teams.
• Strong organizational and detail-oriented abilities.

Responsibilities

• Maintain a designated caseload and coordinate assessments, planning, implementation and evaluation of therapeutic services.
• Perform case management duties including care coordination, transition and discharge planning.
• Collaborate with clients, support networks and health care professionals to implement person-centered care.
• Record progress including charting referrals, home visits, and interactions; follow-up after discharge.
• Provide weekly supervision and oversight of Case Workers.
• Respond to emergencies or crisis situations per established protocols.

Skills

Communication

Documentation

Trauma-informed care

Case management

Team collaboration

Education

Bachelor's degree in Human Services or Social Work

Job description

CTSCD, Inc. seeks a dedicated Case Manager to lead and coordinate its service program.

The CM will liaise between Operations and Case workers, supervise caseloads, and ensure confidentiality while delivering trauma-informed, person-centered care. You will collaborate with clinicians and supervisors, document progress, participate in outreach, intakes, and referrals, and maintain compliance with federal and state regulations.