Trauma-Informed Youth Case Manager

The Centers; Cleveland, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Centers' HOPE Campus seeks a dedicated Case Manager to coordinate daily schedules for youth residents, manage treatment activities, and liaise with child welfare and external agencies. The role ensures consistent, individualized care through appointment coordination, visits, and transportation within a trauma‑informed residential setting.

Key duties include documenting interactions, preparing reports for the treatment team, and contributing to care/ discharge planning.

Qualifications

• Bachelor’s degree in social work, counseling or related field.
• Valid Ohio Clinical License in Social Work (LSW, LISW) or Counseling (LPC, LPCC) is preferred.
• Minimum of two (2) years' experience in counseling, childcare, social work, and/or in providing therapeutic support services to children and families.
• Equivalent combination of education, training, and experience.

Responsibilities

• Develop, update, and manage individualized daily and weekly schedules for residents.
• Serve as a primary liaison with child welfare agencies, schools, and other external stakeholders.
• Coordinate and schedule residents’ appointments, including medical, therapeutic, legal, and educational engagements.
• Facilitate and supervise family or guardian visitations as per treatment plans and legal requirements.
• Transport clients to appointments or activities using facility‑approved vehicles while ensuring safety protocols are followed.
• Document all client interactions, appointments, and visitations in compliance with organizational policies and licensing requirements.
• Provide updates and reports to the treatment team, child welfare agencies, and other stakeholders as necessary.
• Participate in regular case reviews to ensure care plans are current and effective.
• Assist with crisis management, including de‑escalation of residents if necessary.
• Responsible for creating and facilitating youth treatment plans, discharge plans, and discharge summaries.
• Responsible for Epic billing for Therapeutic Behavioral Service notes.
• May be tasked with leading life‑skills/TBS groups.

Skills

Adaptability

Collaboration

Communication

Interpersonal Skills

Time Management

Professionalism

Problem Solving

Education

Bachelor's degree in social work, counseling or related field

Tools

Epic billing

Job description

The Centers' HOPE Campus seeks a dedicated Case Manager to coordinate daily schedules for youth residents, manage treatment activities, and liaise with child welfare and external agencies. The role ensures consistent, individualized care through appointment coordination, visits, and transportation within a trauma‑informed residential setting.

Key duties include documenting interactions, preparing reports for the treatment team, and contributing to care/ discharge planning.