Student Success Assistant

Berklee College of Music; Boston (MA); On-site; USD 22,000 - 25,000; Part time

Job summary

Berklee College of Music is seeking a part-time undergraduate Student Success Assistant to serve as the frontline contact for students visiting the Center and to provide key administrative support for full-time staff.

The role involves greeting students, signing in for appointments, guiding to resources, maintaining office supplies, and collaborating with peers to support the Success Center. Summer/fall shifts are scheduled, with a 5–10 hour workweek and an hourly wage.

Qualifications

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in an undergraduate or graduate program; summer requires pre-registration for fall.
• Maintains SSN and valid US visa status as applicable.
• Minimum 2.0 cumulative GPA; first-semester students may work.
• Federal Work Study eligibility may apply.
• In good disciplinary standing; located in the U.S.

Responsibilities

• Greet students, staff, and visitors at the Student Success Center.
• Sign students in for appointments and direct them to appropriate spaces.
• Assist in guiding students to campus resources and online resources.
• Develop knowledge of Student Success departments and staff roles.
• Perform daily opening and closing functions and complete office tasks.

Skills

Customer service

Multitasking

Organization

Technology literacy

Willingness to learn

Interpersonal skills

Education

Undergraduate student at Berklee College of Music or Boston Conservatory at Berklee

Enrolled at least half-time

Job description

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se

The Student Success Assistant is a part‑time undergraduate student employee role within Berklee’s Student Success Center. This position serves as both the frontline point of contact for students visiting the Center and a key administrative support resource for full‑time staff.

Essential Duties and Responsibilities:

Frontline Navigation Desk:

• Warmly welcome and proactively greet all students, staff, and visitors as they enter the Student Success Center, serving as the primary first point of contact.
• Sign students in for appointments, drop‑in sessions, and information sessions; personally guide them to gathering spaces when needed.
• Provide peer‑to‑peer navigation by helping students identify and seek out appropriate campus resources, directing them to online resources when applicable.
• Develop a working knowledge of each Student Success department, including staff roles and how they serve students.
• Perform daily opening and closing functions and complete office tasks as assigned by the supervisor.

Administrative & Supervisory Support:

• Assist in creating weekly briefs that include drop‑in hours, reminders, and important notes for the week using Berklee.edu calendars
• Collaborate with a team of other undergraduate part‑time Student Success Assistants to provide support to the Success Center.
• Maintain inventory of office supplies, the break room area, and the student snack station.
• Provide backup support at the Navigation Desk during peak periods.

Required Skills and Knowledge:

• Strong customer service skills, or a genuine desire to develop them.
• Ability to multitask and manage competing priorities during peak periods.
• Strong organization and communication skills.
• Basic proficiency with technology and software applications.
• Adaptable, proactive, and willing to learn.

Preferred Skills and Knowledge:

The following learning benefits reflect the preferred qualities and growth areas this role is designed to foster:

• Ability to multitask and prioritize effectively in a fast‑paced environment.
• Strong communication, organization, and interpersonal skills.
• Experience or interest in peer leadership and student employee experience.
• Familiarity with student services and support ecosystems.
• Confidence in administrative coordination.

Expected Hours Per Week: 5-10

Expected Dates and Times of Shifts: Monday‑Friday depending on class schedule and extracurriculars

Start Date:

• Summer 2026 – May 15, 2026 through August 20, 2026
• Fall 2026 – August 21, 2026 through December 17, 2026

Hourly Rate: $16.45
Hiring Manager: Gabriella Flores & Miguel Landestoy