Student Success Assistant

Berklee College of Music; Boston (MA); On-site; USD 19,000 - 26,000; Part time

Job summary

Berklee College of Music in Boston is seeking a part-time Student Success Assistant within the Student Success Center to serve as the frontline contact for students and provide administrative support to full-time staff.

The role emphasizes warm customer service, multitasking during peak periods, and maintaining campus resources. Typical shifts 5–10 hours weekly, starting Summer 2026 and continuing into Fall 2026.

Qualifications

• Strong customer service skills and a genuine desire to develop them.
• Ability to multitask and manage competing priorities during peak periods.
• Strong organization and communication skills.
• Basic proficiency with technology and software applications.
• Adaptable, proactive, and willing to learn.

Responsibilities

• Warmly welcome and greet students, staff, and visitors at the Student Success Center.
• Sign students in for appointments and guide them to spaces and resources.
• Provide navigation by directing students to campus resources and online tools.
• Develop knowledge of each Student Success department and staff roles.
• Perform daily opening/closing tasks and office duties as needed.

Skills

Customer service

Multitasking

Organization

Technology proficiency

Adaptable

Job description

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
• Summer is the only semester in which a student can maintain employment without being enrolled.
• In this case, the student must be pre-registered for the upcoming fall semester.
• This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in "valid" Visa status as applicable.
• A minimum 2.0 cumulative GPA.
• Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se.

The Student Success Assistant is a part-time undergraduate student employee role within Berklee’s Student Success Center. This position serves as both the frontline point of contact for students visiting the Center and a key administrative support resource for full-time staff.

Essential Duties and Responsibilities

Frontline Navigation Desk

• Warmly welcome and proactively greet all students, staff, and visitors as they enter the Student Success Center, serving as the primary first point of contact.
• Sign students in for appointments, drop-in sessions, and information sessions; personally guide them to gathering spaces when needed.
• Provide peer-to-peer navigation by helping students identify and seek out appropriate campus resources, directing them to online resources when applicable.
• Develop a working knowledge of each Student Success department, including staff roles and how they serve students.
• Perform daily opening and closing functions and complete office tasks as assigned by the supervisor.

Administrative & Supervisory Support

• Assist in creating weekly briefs that include drop-in hours, reminders, and important notes for the week using Berklee.edu calendars.
• Collaborate with a team of other undergraduate part-time Student Success Assistants to provide support to the Success Center.
• Maintain inventory of office supplies, the break room area, and the student snack station.
• Provide backup support at the Navigation Desk during peak periods.

Required Skills and Knowledge

• Strong customer service skills, or a genuine desire to develop them.
• Ability to multitask and manage competing priorities during peak periods.
• Strong organization and communication skills.
• Basic proficiency with technology and software applications.
• Adaptable, proactive, and willing to learn.

Preferred Skills and Knowledge

• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong communication, organization, and interpersonal skills.
• Experience or interest in peer leadership and student employee experience.
• Familiarity with student services and support ecosystems.
• Confidence in administrative coordination.

Expected Hours Per Week

5-10

Expected Dates and Times of Shifts

Monday-Friday depending on class schedule and extracurriculars

Start Date

Summer 2026 – May 15, 2026 through August 20, 2026 Fall 2026 – August 21, 2026 through December 17, 2026

Hourly Rate

$16.45

Hiring Manager

Gabriella Flores & Miguel Landestoy