Program Support Assistant, Summer Programs

Berklee College of Music; Boston (MA); On-site; USD 18,695 - 26,627; Part time

Job summary

Berklee College of Music is seeking a Program Support Assistant in Boston for its Summer Programs. The role involves providing operational and administrative support, including customer service to participants and families, assisting program directors, and performing general office tasks.

The ideal candidate should be punctual, reliable, and possess strong organizational skills with experience in customer service. The position offers an hourly rate of $16.45 and requires on-site availability during the summer months.

Qualifications

• Punctual and reliable, with a friendly and upbeat attitude.
• Experience in customer service, particularly in face-to-face interactions.
• Strong organizational skills required.

Responsibilities

• Provide exemplary customer service to program participants and families.
• Assist program directors with classroom activities and monitoring jam sessions.
• Perform general office support such as organizing schedules and teaching materials.

Skills

Customer service experience

Organizational skills

Familiarity with Berklee campus

Job description

Eligibility

To participate in Berklee Student Employment a student must be a current student at Berklee College of Music or the Boston Conservatory at Berklee, enrolled at least half‑time in a degree, diploma, or certificate‑seeking undergraduate or graduate program. The summer is the only semester in which a student can maintain employment without being enrolled; in that case the student must be pre‑registered for the upcoming fall semester. The exception does not apply to fall or spring semesters. A valid United States Social Security Number, valid Visa status as applicable, and a minimum 2.0 cumulative GPA are required. Students in their first semester may work even before an official GPA is recorded. Federal Work Study students may apply. The candidate must be in good disciplinary standing and located in the U.S.

Job Duties

The Program Support Assistant provides operational and administrative support for Summer Programs. Duties include:

• Provide exemplary customer service when interacting with program participants and families. This may involve greeting participants and families, answering questions, directing traffic, and acting as a resource.
• Assist program directors on the ground, including classroom assistance, monitoring jam sessions, and other program activities.
• Run errands on campus as needed.
• Perform general office support such as printing, organizing, and distributing student schedules and written music used as teaching materials.

Required Qualifications

• Punctual, reliable, with a friendly and upbeat attitude. Lateness will not be tolerated.
• Experience in customer service, especially face‑to‑face interactions.
• Familiarity with Berklee campus and key buildings and offices.
• Strong organizational skills.
• Available for in‑person work at the Boston campus during the summer months.

Application Materials

A resume and cover letter are required. Applications missing either will not be considered.

Hourly Rate & Hiring Manager

Hourly Rate: $16.45. Hiring Manager: Katarina Douglas.