Student Success Advocate — Retention & Resources

Chamberlain College of Nursing, LLC; Jacksonville (FL); On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401k with 6% match

Paid vacation

Paid holidays

Floating holidays

Job summary

Chamberlain University in Jacksonville, FL is seeking a Student Support Liaison to promote student success by providing holistic, student-centered support across campus services.

You will be a key contact for students, guiding them through scheduling, portals, and access to programs such as federal work study, student organizations, and scholarship opportunities, while collaborating with multiple departments to resolve inquiries.

Qualifications

• Bachelor's degree required and 1+ year in higher education, customer service, or related field.
• Strong interpersonal and communication skills with ability to interact at all levels.
• Ability to work independently and as part of a team.
• Familiarity with enterprise software and tools (MS Word, Excel, Power BI) is a plus.

Responsibilities

• Respond to student questions and connect them to appropriate university resources.
• Assist students with appointment scheduling, portal navigation, and other self-service tools.
• Promote and support student opportunities and activities (federal work study, student organizations, peer tutoring).
• Plan and facilitate events such as career fairs, open houses, workshops, and graduation.
• Assist with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities to improve the student retention journey.
• Develop and maintain knowledge of enterprise applications and business processes.
• Performs other duties as assigned.
• Comply with policies and standards.

Skills

Interpersonal skills

Communication skills

Problem solving

Teamwork

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Power BI

PowerPoint

Copilot

Student Information Systems

Job description

Chamberlain University in Jacksonville, FL is seeking a Student Support Liaison to promote student success by providing holistic, student-centered support across campus services.

You will be a key contact for students, guiding them through scheduling, portals, and access to programs such as federal work study, student organizations, and scholarship opportunities, while collaborating with multiple departments to resolve inquiries.