Student Services Specialist Senior

Maricopa Community College district; Tempe (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Paid Time Off

Holidays

ASRS Pension

Tuition Reimbursement

Professional Development Funding

Flexible Work Schedules

Job summary

Rio Salado College seeks a Student Services Specialist Senior to advise and support dual enrollment students, guiding them from application to graduation and certificate completion using SIS, Google Workspace, and MS Office.

The role emphasizes tracking degree progress, advising, and coordinating with high school partners; requires in-person duties, evenings/weekends may be required, 12-month calendar.

Qualifications

• Associate's Degree and two years in student services or college teaching or related work.
• An equivalent combination of degree and full-time work experience may be considered.
• Desirable experience with student information systems and campus processes.

Responsibilities

• Advises and supports dual enrollment students from application through completion.
• Tracks progress on degrees and certificates and prepares reports for stakeholders.
• Coordinates with high school staff and MCCCD departments to streamline processes.

Education

Bachelor's Degree

Job description

Student Services Specialist Senior

Job ID: 323066

Location: Rio Salado Community College

Full/Part Time: Regular

Regular/Temporary: Regular

Hiring Salary Range

$20.82 - $27.07/hourly, DOE

Grade

111

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision - creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

This role provides advising and admissions support for students in the Dual Enrollment Department at Rio Salado College. The primary focus is on driving and tracking progress for students on academic and career pathways (Associates degrees and Occupational Certificates) through outreach (phone, email, text, in person). They serve as a dedicated resource for prospective and current dual enrollment students, utilizing multiple communication channels and various software's (Student Information System (SIS), Dynamic Forms, Google Workspace, MS Office, etc.) to guide students and parents through the entire academic lifecycle-from initial ID authentication and residency verification to academic planning and graduation. By identifying and resolving individual enrollment barriers, this position ensures a seamless transition for students and families as they navigate the complexities of college entry and completion. Beyond direct student support, this position will often interact with partner high school staff (counselors, administrators, and instructors). Collaborating internally with departments like Student Business Services, Admissions and Records, Testing, and faculty to streamline administrative processes is essential. Data reporting, communication, presentation, and cross-departmental collaboration skills are essential to maintaining the integrity and growth of degree/certificate completion.

Essential Functions

40% - Provides support, guidance and information for career and academic pathways for early college students. Additional student services duties for early college program, including admissions and registration. High school visits and on-campus office hours.

35% - Maintains records and tracks student progress for academic and career pathways and runs reports on degrees and degree progress. Works one-on-one with students for degree/success plans. Works with high school liaisons, students, and parents to track students' progress.

25% - Coordinates recruitment and enrollment of early college students. In-person high school, parent and classroom presentations. Works with manager and high school partners developing, creating, and implementing career pathways and degree completion for dual enrollment courses.

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

• A. Bachelor's Degree
• B. Three (3) or more years of experience working in education
• C. Experience using a student information systems to complete student services processes such as enrollment, advising, and financial aid (Ex. Office products such as Microsoft Office/Google Suite, content management systems such as MS SharePoint, customer relationship management systems such as MS CRM, online databases, and phone systems.
• D. Experience with customer service, recruitment or sales.
• E. Experience working in a collaborative and diverse team-based work environment as well as the ability to work autonomously and independently.
• F. One (1) year of full-time relevant MCCCD experience during the previous two (2) years.

Special Working Conditions

Travel to campus during interview/selection process will be at candidate's own expense. Requires early morning commutes and considerable in county travel to MCCCD partner locations including high school sites. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to #25 lbs.

At this time, this position is required to be in person a minimum of 3 days per week (subject to change).

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving:

https://www.maricopa.edu/about/careers/application-information#mvd

OR

(If moving from out of state)

Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving:

https://www.maricopa.edu/about/careers/application-information#mvd

Posting Close Date

Open until filled

First Review August 20, 2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, [e-mail], 480-517-8196.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.