Student Services Specialist

Maricopa Community College district; Avondale (AZ); Sur place; USD 26 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Paid time off

Holidays

Life Insurance

ASRS Pension

Tuition Reimbursement

Professional Development

Flexible Hours

Résumé du poste

Maricopa County Community College District (MCCCD) is hiring a Student Services Specialist at Estrella Mountain Community College. The role focuses on advising students on degree options, transfer pathways, course selection, and progress tracking using PeopleSoft and Salesforce.

Fully in-person, with a mix of office hours and campus events to support student success. Responsibilities include advising, coordinating orientations, and contributing to enrollment and retention efforts, while

Qualifications

• Associate's Degree with 1 year of student services experience or related program development.
• High school diploma with 3 years of student services experience or related program development.
• An equivalent combination of degree and directly related experience may be considered.

Responsabilités

• Academic advising in person, hybrid, and virtual formats to promote success and degree completion.
• Plan and deliver group sessions, orientations, and presentations on degree/transfer information.
• Support enrollment, retention, and program operations through resources, materials, and reports.
• Participate in meetings and training to stay current with policies and best practices.

Connaissances

Academic advising

Student success

FERPA compliance

Online student support

Formation

Associate's Degree

High school diploma/GED

Outils

Salesforce

PeopleSoft

ConexEd

Qless

Description du poste

Student Services Specialist

Job ID: 323490

Location: Estrella Mountain Comm College

Full/Part Time: Full Time

Regular/Temporary: Regular

Salary Range

$19.23 - $24.28/hourly, DOE

Grade

109

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Based on the needs of the college and department

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist. This position will be responsible for assisting with a case management approach by advising students on goal setting, occupational degree and certificate options, transfer pathways, course selection, testing (placement and programmatic), registration, academic progress, and satisfactory progress toward certificate/degree using PeopleSoft (SIS) and other technology.

To best serve the students, department, and college, this position is fully in-person.

Essential Functions

50% - Academic Advising & Student Success Support

Provides individualized advising and support services in person, hybrid, and virtual formats to promote student success and progress toward degree and certificate completion within assigned Fields of Interest (FOIs) and/or specialized student populations. Assists students with goal setting, educational planning, decision-making, transfer pathways, course selection, registration, and academic progress using Salesforce, PeopleSoft, and related technologies. Identifies and recommends academic and co-curricular opportunities, including internships, research experiences, study abroad programs, and student involvement activities. Connects students with appropriate campus resources and support services to address academic and personal barriers to success.

25% - Programming, Presentations & Student Engagement

Supports group advising initiatives, new student orientation programs, and other departmental service areas. Plans, coordinates, and delivers presentations, workshops, and informational sessions that promote student success, including degree and transfer information sessions, specialty population programs, student organization events, graduation-related activities, and other campus engagement opportunities.

15% - Enrollment, Retention & Program Operations

Contributes to enrollment and retention efforts that support student achievement and persistence. Maintains and updates program resources, presentations, reports, correspondence, and promotional materials. Assists with administrative processes including consortium agreements, graduation applications, unofficial transcript evaluations, and other student services requests and operational functions.

10% - Professional Development & Departmental Support

Participates in departmental meetings, training sessions, and professional development activities to maintain current knowledge of policies, procedures, and best practices. Performs additional duties as assigned that are commensurate to the classification and responsibilities of the position.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one (1) year of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

High school diploma/GED, and three (3) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

• A. One (1) or more years of experience in academic advising, student success and retention programming, outreach and recruitment, admissions and records, welcome/information center services, financial aid, and/or related student affairs functions in a college or university setting.
• B. One (1) year experience working with students in a higher education environment while adhering to federal and state requirements (i.e., FERPA, lawful presence/residency determination, etc.).
• C. One (1) year experience with guided pathways providing student support and academic program selection using fields of interest.
• D. One (1) year experience working with cohorts of students in a highvolume, fastpaced environment.
• E. One (1) year experience utilizing an online customer service or student support queue system (i.e., ConexEd, Salesforce, Qless).
• F. One (1) year experience providing academic advisement or student support within the Health Sciences Field of Interest (FOI).
• G. One (1) year of experience providing student support services, conducting educational presentations, facilitating workshops, or connecting students with resources that promote persistence, retention, and academic success.
• H. One (1) year of full-time, relevant MCCCD experience within the previous two years.

Special Working Conditions

1. Work hours are typically standard, however, there are weekends and evenings that may be required
2. May be required to view a computer monitor for a prolonged period of time

Posting Close Date

Open until filled

Estimated Next review on November 16, 2026

Must apply by 11:59 P.M. on November 15, 2026, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.