Site Support Student Services (Part Time) (Surprise)

Maricopa Community College district; Tempe (AZ); On-site; USD 17,218 - 24,523; Part time

Job summary

Maricopa County Community College District (MCCCD) is seeking a Site Support Student Services team member at Rio Salado College. This part-time position provides front-line customer service, assists with student intake, registration, and scheduling, and supports data entry and file management to keep programs running smoothly.

You will use Excel and Word to enter and track student information, coordinate testing appointments, and help instructors and managers resolve data issues.

Qualifications

• High School Diploma or equivalent and one year of prior work experience.
• Strong computer skills and front-line, fast-paced customer service experience preferred.

Responsibilities

• Provides front-line customer service and administrative program support for academic and career training programs.
• Performs data entry and file management using Excel/Word; assists with registration, intake, and scheduling; supports instructors and staff to resolve data issues.
• Provides general administrative support to managers and staff and participates in routine office tasks.

Skills

Customer service

Data entry

Administrative support

Computer skills

Education

High School Diploma or equivalent

Tools

Excel

Word

Job description

Site Support Student Services (Part Time) (Surprise)

Job ID: 322785

Location: Rio Salado Community College

Full/Part Time: Part Time

Regular/Temporary: Temporary

Hourly Rate: $15.15 per hour

Benefits: Not eligible for benefits.

Work Schedule: Monday - Thursday, up to 19.5 hours per week.

Job Summary

Provides front‑line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files; supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.

Essential Functions

• 50% - Student Support Services: Conducts student intake, registration, and admissions processes; verifies participants’ program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check‑out research (account holds, other SIS holds); and interfaces with instructors and staff to support student program participation and success. Works with AR&A and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset).
• 40% - Data and Record‑keeping: Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily.
• 10% - Other duties: Provides administrative support to managers and staff; collects fees as required and balances payment log; assists with classroom/facility set‑up as needed; participates in professional learning and training as required.

Minimum Qualifications

• High School Diploma or equivalent and one year of prior work experience.
• Preferred: candidates with strong computer skills and prior experience working in a front‑line, fast‑paced customer service environment.

Special Working Conditions

May be required to travel to various locations; may be required to work various hours and shifts.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O. Tafari Osayande, [e-mail], 480-517-8196.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.