Part Time - Testing Technician

Maricopa Community College district; Tempe (AZ); Hybrid; USD 18,000 - 26,000; Part time

Job summary

Rio Salado College, part of Maricopa County Community College District, is seeking a Part Time Testing Technician to support online exam proctoring and Distance Learning students.

The role involves administering a variety of online assessments virtually, providing high levels of customer service, and coordinating with proctors. Training starts onsite in Tempe, with subsequent hybrid/remote options as you gain experience.

Qualifications

• A. High school diploma or GED
• B. Experience working with computer applications and software, and a willingness to learn other software applications

Responsibilities

• Virtually administers a variety of academic assessments and provides high-level customer service in a virtual setting.
• Schedules virtual exams, provides technical support, verifies proctors, and assists diverse students.
• Researches testing discrepancies and assists with online testing setup and reporting.

Skills

Customer service

WebEx

Video conferencing

Diversity awareness

Education

High school diploma or GED

Tools

WebEx

Job description

Part Time - Testing Technician

Job ID: 323468

Location: Rio Salado Community College

Full/Part Time:

Regular/Temporary: Temporary

Hourly Rate $15.92/per hour

Not Eligible for Benefits This is a part-time, temporary position not eligible for benefits.

Work Schedule Hours may be Monday-Thursday, 9am-9pm; Friday & Saturday, 8am-5pm; Morning and Evening shift may be available, hours vary, not to exceed 19.5 hours per week. All initial training will be onsite in Tempe. Position offers a combination of onsite and work from home options once training is completed.

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Job Summary

This position assists in all aspects of proctoring academic exams for Rio Salado College's Online and Distance Learning students. This position provides a high-level of customer service to students by virtually administering a variety of online exams. This position uses technology to monitor testing and ensure assessments are administered in accordance with defined rules and procedures. Provides administrative and technical support to students, proctors, and team members and schedules virtual exams using multiple platforms. Assists the Student Services Specialist to ensure proctoring processes promote student success while also support academic integrity standards.

Essential Functions

60% - Virtually administers a variety of academic assessments to students using various online systems and software while providing a high-level of direct customer service. Acts as the official test proctor for these exams in a virtual setting. Uses technology and various meeting platforms such as WebEx to supervise and monitor testing and ensure assessments are administered in accordance with defined rules and procedures. Maintains confidential testing records, databases, exams, and reports. Supports the Student Services Specialist in ensuring a secure and appropriate testing environment.

30% - Provides support to Distance Learning students, faculty, other staff members and external customers through phone, email and occasionally in-person correspondence. Schedules virtual exams using multiple platforms. Provides a high-level of technical support to students, test candidates, and other team members through troubleshooting. Verifies and approves proctors according to established guidelines. Supports a diverse population to include international and military students, all while working in a team environment.

10% - Researches and documents testing discrepancies. Assists Student Services Specialist with setting up on-line testing and develops instructional guides for proctors. Prepares and maintains reports related to testing and statistical data. Performs other duties as assigned.

Minimum Qualifications

A. High school diploma or GED

B. Experience working with computer applications and software, and a willingness to learn other software applications

Desired Qualifications

A. Experience providing effective and courteous customer service

B. Experience working with meeting and video conferencing software such as Webex

C. Experience establishing and maintaining cooperative working relationships with diverse backgrounds and cultures

Special Working Conditions

May require prolonged periods of viewing a computer screen. May require lifting up to 20 lb.

Posting Close Date

Open until filled

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, [e-mail], 480-517-8196.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.