Student Services Specialist (Admissions & Records)

Maricopa Community College district; Phoenix (AZ); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Tuition Reimbursement

Flexible Work Schedules

Professional Development Funding

Health Insurance

Job summary

The Maricopa County Community College District (MCCCD) invites applications for a Student Services Specialist at GateWay Community College. This full-time position supports admissions, records, and registration, serving students, staff, and the public with accurate information and timely service.

The role requires strong customer service, attention to detail, and experience with enrollment processes. Work schedule is Monday–Friday 8am–5pm with some evenings/weekends; 12-month calendar; salary

Qualifications

• Associate’s Degree from a regionally accredited institution.
• One year of full-time student services or related experience OR equivalent experience.
• Experience with admissions, records, and registration processes is preferred.

Responsibilities

• Assist with enrollment services including admissions, placement testing, and registration.
• Support call center and front desk, delivering high levels of customer service.
• Process transcripts, transfer credits, and enrollment verifications.
• Support Dual Enrollment and related programs, update CRM data.
• Monitor enrollment reports for compliance; perform other duties as assigned.

Skills

One-Stop Enrollment Services

Customer service

Regulatory compliance

Multitasking

Education

Associate's Degree

Tools

PeopleSoft (Student Information System)

Dynamic Forms

Microsoft Office

Google Forms/Google Suite

Job description

Student Services Specialist (Admissions & Records)

Job ID: 323217

Location: GateWay Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

Hiring Salary Range: $19.23 - $24.28/hourly, DOE

Grade 109

schedule: Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar: 12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Are you ready to join our talented, dynamic, student-centered team and make an impact? Are you passionate about student success? We are excited to be hiring for a Student Services Specialist role. The Student Services Specialist position provides one-stop student support services for the college in the areas of admissions, records, and registration. The person hired for this role will serve a variety of students, staff, faculty, and community members in all areas of enrollment.

Essential Functions

• 40% - Assists credit, non-credit, and clock-hour new and continuing students in person, over the phone, and via email with all enrollment services functions and processes, including, but not limited to, admissions, placement testing, registration, academic advisement, community education, and financial aid; review and determine residency; process lawful presence and ID authentication documentation; student ID card processing, tracking, and follow-up; MEID/password reactivation process; and scan and record documents in Laserfiche, Ul8, and Special Admissions applications.
• 20% - Provides support to the call center and serves in primary front counter/welcome desk functions, delivering a high level of customer service and triaging student needs using multiple systems and software programs. Assists all visitors, college employees, and students with general questions, directions, and campus events.
• 15% - Processes and evaluates transcripts; determine equivalencies of transfer credit; responds to enrollment verification requests, program plan changes, and class permissions; responds to emails and online requests; and process documents/requests using Dynamic Forms.
• 15% - Assists with special enrollment for Dual Enrollment, ACE, Gecko GEAR UP, GateWay Early College High School, etc. answers incoming calls and chats; maintain and update information in CRM/Customer Relationship Management systems.
• 10% - Monitors reports related to enrollment to ensure compliance with district and government requirements. Performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

• A. Experience working in a One-Stop Enrollment Services and/or Admissions & Records Office.
• B. One (1) or more years' experience working with software applications such as Peoplesoft (Student Information System), Dynamic Forms, Microsoft Office, Google forms/Google Suite, phone systems, etc.
• C. Experience working in a fast-paced, high volume, multi-tasking and/or team-oriented environment.
• D. One (1) or more years' experience providing customer service in a professional business setting (i.e. in person, over the phone, text or via email).
• E. Experience working with state or federal regulations, policies, and/or procedures as it relates to student services in a higher education setting.
• F.1 year full-time relevant MCCCD experience during the previous two (2) years

Special Working Conditions

• May be required to travel or be assigned to all GateWay locations
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• May require to lift or carry up to #25 lbs
• MCCCD does not sponsor individuals for any type of work visas

Posting Close Date

Open until filled

First Review 09/17/2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.