Student Services Specialist — Campus Programs & Support

Indiana University; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & dental insurance

Health savings account

Flexible spending accounts

Retirement plan

Tuition subsidy

Paid holidays

Paid time off

EAP

Job summary

Indiana University in Indianapolis is seeking a Student Services Generalist to support multiple student services initiatives, including advising, financial aid information, and registrar-related tasks. The role emphasizes front-desk duties, phone and email responses, and cross-department collaboration.

You will maintain student records, assist with scheduling, gather feedback, prepare reports, and help with promotional materials.

Qualifications

• High school diploma or GED or HSED.
• 2 years of office experience in higher education or related field.
• Strong communication skills and professionalism.
• Excellent time management and prioritization.
• Ability to maintain confidentiality and build customer relationships.

Responsibilities

• Assist with daily operations and planning of student services initiatives.
• Answer phones and emails; manage front desk tasks.
• Maintain student records and databases accurately.
• Coordinate space reservations and document preparation for programs.
• Provide information and support to student participants and staff.
• Assist in gathering feedback and preparing reports.
• Support promotional materials and routine surveys.

Skills

Communication

Professionalism

Time management

Customer service

Data entry

Teamwork

Flexibility

Initiative

Education

High school diploma or equivalent (HSED or GED)

Job description

Indiana University in Indianapolis is seeking a Student Services Generalist to support multiple student services initiatives, including advising, financial aid information, and registrar-related tasks. The role emphasizes front-desk duties, phone and email responses, and cross-department collaboration.

You will maintain student records, assist with scheduling, gather feedback, prepare reports, and help with promotional materials.