Student Services Coordinator

Indiana University; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & dental insurance

Health savings account

Flexible spending accounts

Retirement plan

Tuition subsidy

Paid holidays

Paid time off

EAP

Job summary

Indiana University in Indianapolis is seeking a Student Services Generalist to support multiple student services initiatives, including advising, financial aid information, and registrar-related tasks. The role emphasizes front-desk duties, phone and email responses, and cross-department collaboration.

You will maintain student records, assist with scheduling, gather feedback, prepare reports, and help with promotional materials.

Qualifications

• High school diploma or GED or HSED.
• 2 years of office experience in higher education or related field.
• Strong communication skills and professionalism.
• Excellent time management and prioritization.
• Ability to maintain confidentiality and build customer relationships.

Responsibilities

• Assist with daily operations and planning of student services initiatives.
• Answer phones and emails; manage front desk tasks.
• Maintain student records and databases accurately.
• Coordinate space reservations and document preparation for programs.
• Provide information and support to student participants and staff.
• Assist in gathering feedback and preparing reports.
• Support promotional materials and routine surveys.

Skills

Communication

Professionalism

Time management

Customer service

Data entry

Teamwork

Flexibility

Initiative

Education

High school diploma or equivalent (HSED or GED)

Job description

Department-Specific Responsibilities

Performs administrative duties in support of various or multiple student services, job families, and initiatives, including those involving student life, programming, and support and/or student services administration such as academic advising, financial aid/scholarships, and registrar.

May perform occasional duties in support of other university functions or business needs.

General Responsibilities

Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives.

Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.

Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.

Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports.

Accurately maintains student records and databases.

Provides directions, support, and information to student organization representatives and other visitors to the department.

Assists with daily scheduling, training, and gathering of student feedback.

May prepare and disseminate handouts, presentations, or other materials.

Assists with ordering or creation of promotional materials for student organizations or departmental needs.

Takes on tasks of increasing complexity, such as performing benchmarking research of student services initiatives at other higher education institutions or designing routine surveys to gauge student satisfaction and program effectiveness.

May provide guidance to other Student Services Coordinators.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education

RequiredHigh school diploma or equivalent (such as HSED or GED).

Work Experience

Required2 years of experience in an office environment, higher education, or a related field.

Skills

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.
• Maintains a high degree of professionalism.
• Demonstrates ability to maintain confidential information.
• Effective interpersonal skills.
• Demonstrates customer service skills.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indianapolis, Indiana

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
• Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: MasteryFLSA: NonexemptJob Function: Student ServicesJob Family: Student Services Generalist

Equal Employment Opportunity

Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us Request Support

Telephone: [phone]