Records Services Supervisor, Office of Student Central

Indiana University Bloomington; Bloomington (IN); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Comprehensive medical and dental

Tuition subsidy for IU courses

Generous paid time off

Retirement plan options

Job summary

Indiana University Bloomington seeks a full-time Student Services Generalist in the Office of Enrollment Management. You will provide in-person, phone, and email student support, advise on financial aid, billing, and registration, and resolve complex student issues across university systems.

You will represent Student Central at events and help ensure accurate data and smooth daily operations while maintaining confidentiality and high-quality service.

Qualifications

• High school diploma or GED or equivalent is required.
• Preferred completion of at least 2 years of college coursework.
• Experience in customer service or higher education is expected.

Responsibilities

• Delivers high-quality, in-person, phone, and email support to students, families, and third parties.
• Provides holistic advising on financial aid, billing, student records, and registration.
• Investigates and resolves complicated student issues across departments or systems.
• Represents Student Central at on-campus and outreach events.
• Utilizes SIS, IUIE, and KFS systems to interpret data and assist students.
• Hires, trains, and monitors data-entry staff; oversees daily operations.

Skills

Proficient written and verbal comms

Time management

Professionalism

Customer relationship building

Data interpretation

Education

High school diploma or equivalent

2 years college coursework (preferred)

Job description

Department

STUDENT CENTRAL (BL-SCTR-IUBLA)

Department Information

The Office of Enrollment Management (OEM) serves Indiana UniversityBloomington by recruiting, enrolling, and supporting studentsthroughouttheir academic journey. We are deeply committed totransforming students' lives through equitable access, meaningfulengagement, and student success. Our goal is to be the mostinnovative, strategic, and visionary enrollment management team inthe nation. With a strong commitment to belonging, access, andopportunity, OEM collaborates with campus partners to help make IUBloomington the best possible environment for all students.

Job Summary

Department Specific Responsibilities

• Delivers high-quality, in-person, phone, and email support tostudents, families, and third parties, with a focus on resolvingcomplex or multi-faceted issues.
• Provides holistic advising and front-line problem solving inthe areas of financial aid, billing and payments, student records,and registration.
• Investigates and resolves complicated student issues that mayinvolve multiple departments or university systems.
• Ensures accuracy and completeness of information and supportsthe efficiency of daily operations.
• Represents Student Central at on-campus and off-campus outreachevents, fostering relationships with students and communitymembers.
• Utilizes various university systems, including the StudentInformation System (SIS), Indiana University.
• Information Environment (IUIE), and Kuali Financial System(KFS), to interpret data and assist students effectively.

General Responsibilities

• Hires, trains, schedules, and monitors work product of dataentry staff; ensures accuracy and completeness of operations;ensures smooth flow of operations. Oversees processing of allemployee and payroll forms.
• Serves as informational resource to staff; provides technicalguidance; assists staff in resolving problems involved withoperations; answers staff questions regarding policies andprocedures.
• Responds to outside inquiries regarding operations;investigates and resolves problems, complaints, ordiscrepancies.
• Monitors inventory of office supplies and forms; orders asnecessary.
• Compiles and analyzes data entered and prepares any neededreports. Analyzes operations and makes recommendations onimprovements.
• Oversees the maintenance of any required files.
• Evaluates forms used in collecting data; recommendsimprovements.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

Preferred

• Completion of at least 2 years of college coursework

WORK EXPERIENCE

Required

• 4 years in customer service, higher education, or relatedfield.

Preferred

• 2 years of experience working with complex data and/or in arecords or data services environment that required both customerservice and data interpretation.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamicenvironment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.
• Demonstrates ability to maintain confidential information.
• Effective interpersonal skills.
• Demonstrates analytical skills.

Preferred

• Experience working with individuals from a wide variety ofbackgrounds.
• Prior experience in a role requiring high organizational skill,discretion, and diplomacy.
• Familiarity with Indiana University student systems andservices or similar higher ed environments.
• Knowledge of FERPA and other regulations related to studentprivacy and data handling.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Work Location

Bloomington, Indiana

This position is eligible to work a hybrid schedule (mix between 2remote workdays and 3 in-person workdays), subject to change in thefuture based on university policy and business needs.

Advertised Salary

$41,808 annually

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information.

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