Student Services Specialist: Admissions & Records

Utah Valley University; Orem (UT); On-site; USD 38,000 - 44,000; Full time

Job summary

Utah Valley University is seeking a Student Services Assistant I to guide prospective and current students through admissions requirements, residency classifications, and academic policies while delivering outstanding service on a busy campus in Orem, Utah.

The role supports training of the customer service team, helps ensure accurate information delivery, and collaborates with departments to enhance the student experience in a fast-paced university setting.

Qualifications

• Graduation from an accredited institution with a bachelor’s degree related to the Summary of Duties or any combination of education and/or experience totaling four years is required.
• Alternative combinations include: associate degree (2 years) + 2 years of related work experience; 4 years of directly related work experience; or some college coursework with related experience totaling 4 years.

Responsibilities

• Serve as a primary point of contact for prospective and current students, providing accurate and timely information about admissions requirements for undergraduate and graduate programs; advise on Utah residency requirements and guide through the application process.
• Organize, maintain, and update student records in Banner; regularly audit records to identify discrepancies and implement corrective actions.
• Assist in development and delivery of ongoing training programs for the customer service team; act as a resource and mentor for team members.
• Collaborate with other departments to coordinate services and provide logistical support for admissions-related events and activities.
• Assist and contribute to various Admissions projects as needed.

Skills

Public speaking

Rapport-building

Interpersonal communication

Problem solving

Decision making

Office procedures

Education

Bachelor's degree related to duties

Associate degree + 2 years related work experience

4 years of related work experience

Some college coursework + 4 years

Tools

Banner

CRM

Microsoft Teams

Jira

Job description

Utah Valley University is seeking a Student Services Assistant I to guide prospective and current students through admissions requirements, residency classifications, and academic policies while delivering outstanding service on a busy campus in Orem, Utah.

The role supports training of the customer service team, helps ensure accurate information delivery, and collaborates with departments to enhance the student experience in a fast-paced university setting.