Admissions Support Specialist I

Utah-Valley-University; Orem (UT); On-site; USD 32,000 - 44,000; Full time

Job summary

Utah Valley University seeks a Student Services Assistant I to guide applicants through undergraduate and graduate admissions, residency requirements, and related policies. You will maintain student records in Banner and CRM, process admissions data, support projects, and interact with students and the public.

The role emphasizes strong communication, problem-solving, and a collaborative approach within the Admissions team, contributing to a positive student experience and efficient operations.

Qualifications

• Bachelor’s degree related to admissions or four years of equivalent education/experience
• Knowledge of Utah residency requirements
• Knowledge of FERPA and confidentiality
• Strong communication, public speaking and teamwork skills

Responsibilities

• Run and evaluate system processes; input high-volume admissions documents with accuracy
• Advise students on admissions requirements, policies, resources, and residency guidelines
• Interact with the public via email, phone, and in-person visits; manage mass emailing systems
• Assist with Admissions projects and cross-train with team members
• Maintain confidential student data in Banner and CRM/SIS

Skills

Communication

Public speaking

Interpersonal communication

Problem solving

Education

Bachelor's degree related to Admissions

Tools

Banner

CRM

Microsoft Teams

Jira

Job description

Utah Valley University seeks a Student Services Assistant I to guide applicants through undergraduate and graduate admissions, residency requirements, and related policies. You will maintain student records in Banner and CRM, process admissions data, support projects, and interact with students and the public.

The role emphasizes strong communication, problem-solving, and a collaborative approach within the Admissions team, contributing to a positive student experience and efficient operations.