Admissions & Student Services Specialist

The Chronicle Of Higher Education, Inc.; Orem (UT); On-site; USD 38,000 - 44,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Student Services Assistant I to support Utah Valley University at the Main Campus in Orem.

You will guide prospective and current students through admissions requirements, residency classifications, and university resources, creating a positive first impression of the university. You will help administer student information and training, ensuring timely, accurate assistance while collaborating with departments to enhance the student experience

Qualifications

• Knowledge of college admission policy and procedures.
• Knowledge of best practices for handling a large volume of documents.
• Knowledge of Utah residency requirements.
• Knowledge of FERPA.

Responsibilities

• Serve as a primary point of contact for prospective and current students, advising on admissions requirements and residency rules.
• Organize, maintain, and audit student records in Banner to ensure accuracy and integrity.
• Assist in developing and delivering training programs for the customer service team on admissions policies and system use.
• Collaborate with other departments to coordinate services and support admissions-related events.
• Assist and contribute to Admissions projects as needed.

Skills

effective communication

public speaking

rapport-building

interpersonal communication

problem solving

decision making

Education

Bachelor's degree in a related field

Associate degree + 2 years related work experience

4 years directly related work experience

Some college coursework + related experience totaling 4 years

Tools

Banner

CRM

Microsoft Teams

Jira

Job description

The Chronicle Of Higher Education, Inc. is seeking a Student Services Assistant I to support Utah Valley University at the Main Campus in Orem.

You will guide prospective and current students through admissions requirements, residency classifications, and university resources, creating a positive first impression of the university. You will help administer student information and training, ensuring timely, accurate assistance while collaborating with departments to enhance the student experience