Senior Member Service Coordinator

George Washington University; Washington; On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

George Washington University is seeking a Senior Member Service Coordinator for Campus Recreation at the Foggy Bottom campus in Washington, DC. The role reports to the Student Development Manager and focuses on all facets of membership, revenue, and front desk operations.

The position requires a 4-year degree (or higher) with 2+ years of experience, CPR/AED/First Aid and DC Certified Pool Operator within 90 days. Hours are Monday–Friday with occasional evenings and weekends.

Qualifications

• Bachelor's or Master's degree in a relevant field with required certifications or equivalent experience.
• CPR/AED/First Aid within 90 days of hire; DC Certified Pool Operator.
• Strong organizational and communication skills; ability to supervise staff and manage operations.

Responsibilities

• Coordinate and monitor membership sales, locker rentals, and front desk access control.
• Develop marketing and revenue strategies to improve program participation and facility revenue.
• Oversee business operations software including CRM, access control, registrations, and payments.

Skills

Organizational skills

Interpersonal skills

Communication skills

Microsoft Office

Policy interpretation

Workflow coordination

Time management

Analytical skills

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office (Word, Excel, Internet, Email)

Job description

I. JOB OVERVIEW

The Division for Student Affairs cultivates an inclusive community that supports connection, growth, and well-being for every student throughout their GW journey. DSA's integrated approach is to provide a cohesive student experience built upon the core values of genuine collaboration, a compassionate approach, and most importantly, putting students at the center of the work. Campus Recreation, within the Division for Student Affairs, strives to create a space and environment for students to move joyfully, explore different types of physical activity, enjoy constructive competitive opportunities for individuals of all abilities and connect with others in meaningful ways. The home base for programming is the Lerner Health and Wellness Center (LHWC). Campus Recreation offers a diverse range of programming opportunities, including intramural sports, club sports, group fitness classes, personal training sessions, fitness clinics and workshops, outdoor education programs, drop-in recreation, and certification courses. This Senior Member Service Coordinator position will report to the Student Development Manager for Campus Recreation and is responsible for:

• Coordinate and monitor all membership sales, locker rentals, and front desk access control.
• Identify and pursue opportunities that will improve revenue generation, service quality and operational effectiveness for the facility and its services.
• Work closely with the Associate Director to review financial reconciliations related revenue collection including memberships, programs and services for Campus Recreation.
• Manage all aspects of the business operations software system which encompasses a membership CRM, access control, activity registration, equipment rental, online purchasing and payment processing modules. Liaison for GW IT, GWorld and all external groups.
• Implement a comprehensive marketing plan designed to maximize membership and revenue, while also expanding guest participation and engagement.
• Lead the development, production, and distribution of physical and digital promotions and external email communications.
• Coordinate coverage and represent Campus Recreation at various events throughout the year.
• Develop and delivers training and establishes guidelines for student staff development in the areas of membership sales and guest services. Supervise and evaluate up to 15 Fitness Attendants, 25 Guest Service Attendants, and 1 Marketing Assistant.

The position is based at GW's Foggy Bottom Campus in Washington, DC. The incumbent may be assigned other related duties as needed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications

Obtained within the first 90 days:

• CPR/AED/First Aid from American Red Cross or equivalent
• DC Certified Pool Operator

Preferred Qualifications

• General knowledge of office management techniques.
• Excellent organizational and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, the Internet, E-mail) and in using standard office equipment.
• Ability to demonstrate effective communication skills both orally and in writing.
• Ability to analyze and interpret policy and procedural questions.
• Ability to research and resolve office management problems and questions.
• Ability to organize workflow and coordinate activities.
• Ability to prioritize workload.
• Ability to update skills on a continual basis.

Hiring Range $44,985.20 - $57,788.56

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

• Campus Location: Foggy Bottom, Washington, D.C.
• College/School/Department: Division of Student Affairs
• Family: Student Affairs
• Sub-Family: Campus Recreation
• Stream: Individual Contributor
• Level: Level 2
• Full-Time/Part-Time: Full-Time
• Hours Per Week: 40
• Work Schedule: Monday - Friday 8:30am - 4:30pm with occasional evening or weekend work for Campus Recreation or DSA events
• Will this job require the employee to work on site?: Yes
• Employee Onsite Status: On-campus (in person)
• Telework: No
• Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
• Special Instructions to Applicants: Employer will not sponsor for employment Visa status
• Internal Applicants Only?: No
• Posting Number: S014511
• Job Open Date: 10/08/2026
• Job Close Date:
• If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
• Background Screening: Successful Completion of a Background Screening will be required as a condition of hire.

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.