Senior Member Service Coordinator

The George Washington University; Washington (District of Columbia); Vor Ort; USD 45.000 - 58.000; Vollzeit

Zusammenfassung

The George Washington University’s Division for Student Affairs invites applications for a Senior Member Service Coordinator within Campus Recreation on GW's Foggy Bottom campus in Washington, DC. You will oversee membership sales, locker rentals, front desk access, and revenue-related operations, while coordinating with GW IT, GWorld, and external groups.

The role supervises up to 15 fitness attendants, 25 guest service attendants, and 1 marketing assistant.

Qualifikationen

• Bachelor’s degree in an appropriate area plus 2 years of relevant professional experience, or a Master’s degree or higher in a relevant area of study.
• Degree must be conferred by start date; equivalent combination of education, training and experience may be substituted.

Aufgaben

• Coordinate and monitor all membership sales, locker rentals, and front desk access control.
• Identify opportunities to improve revenue, service quality, and operational effectiveness.
• Review financial reconciliations related to revenue including memberships, programs, and services.
• Manage business operations software (membership CRM, access control, activity registration, equipment rental, online purchasing, payment processing).
• Implement a marketing plan to maximize membership and revenue and expand guest participation.
• Lead development and distribution of promotions and external email communications.
• Coordinate coverage and represent Campus Recreation at events.
• Develop and deliver training and guidelines for student staff in membership sales and guest services; supervise up to 15 Fitness Attendants, 25 Guest Service Attendants, 1 Marketing Assistant.

Kenntnisse

Office management

Organizational skills

Interpersonal skills

MS Office

Communication skills

Policy analysis

Problem solving

Workflow coordination

Prioritization

Continuous learning

Ausbildung

Bachelor’s degree

Master’s degree

Tools

Microsoft Office

Jobbeschreibung

Job Description Summary

The Division for Student Affairs cultivates an inclusive community that supports connection, growth, and well-being for every student throughout their GW journey. DSA’s integrated approach is to provide a cohesive student experience built upon the core values of genuine collaboration, a compassionate approach, and most importantly, putting students at the center of the work.

Posting Details

I. Job Overview

Campus Recreation, within the Division for Student Affairs, strives to create a space and environment for students to move joyfully, explore different types of physical activity, enjoy constructive competitive opportunities for individuals of all abilities and connect with others in meaningful ways. The home base for programming is the Lerner Health and Wellness Center ( LHWC ). Campus Recreation offers a diverse range of programming opportunities, including intramural sports, club sports, group fitness classes, personal training sessions, fitness clinics and workshops, outdoor education programs, drop-in recreation, and certification courses.

Job Description Summary

This Senior Member Service Coordinator position will report to the Student Development Manager for Campus Recreation and is responsible for:

• Coordinate and monitor all membership sales, locker rentals, and front desk access control.
• Identify and pursue opportunities that will improve revenue generation, service quality and operational effectiveness for the facility and its services.
• Work closely with the Associate Director to review financial reconciliations related revenue collection including memberships, programs and services for Campus Recreation.
• Manage all aspects of the business operations software system which encompasses a membership CRM , access control, activity registration, equipment rental, online purchasing and payment processing modules. Liaison for GW IT, GWorld and all external groups.
• Implement a comprehensive marketing plan designed to maximize membership and revenue, while also expanding guest participation and engagement.
• Lead the development, production, and distribution of physical and digital promotions and external email communications.
• Coordinate coverage and represent Campus Recreation at various events throughout the year.
• Develop and delivers training and establishes guidelines for student staff development in the areas of membership sales and guest services. Supervise and evaluate up to 15 Fitness Attendants, 25 Guest Service Attendants, and 1 Marketing Assistant.

The position is based at GW’s Foggy Bottom Campus in Washington, DC. The incumbent may be assigned other related duties as needed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications

• CPR / AED /First Aid from American Red Cross or equivalent
• DC Certified Pool Operator

Preferred Qualifications

• General knowledge of office management techniques.
• Excellent organizational and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, the Internet, E-mail) and in using standard office equipment.
• Ability to demonstrate effective communication skills both orally and in writing.
• Ability to analyze and interpret policy and procedural questions.
• Ability to research and resolve office management problems and questions.
• Ability to organize workflow and coordinate activities.
• Ability to prioritize workload.
• Ability to update skills on a continual basis.

Hiring Range

$44,985.20 - $57,788.56

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department: Division of Student Affairs

Family Student Affairs

Sub-Family Campus Recreation

Stream Individual Contributor

Level Level 2

Full-Time/Part-Time: Full-Time

Hours Per Week: 40

Work Schedule: Monday – Friday 8:30am - 4:30pm with occasional evening or weekend work for Campus Recreation or DSA events

Will this job require the employee to work on site? Yes

Employee Onsite Status On-campus (in person)

Telework: No

Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants

Employer will not sponsor for employment Visa status

Internal Applicants Only? No

Posting Number: S014511

Job Open Date: 10/08/2026

If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:

Background Screening Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.