Student Services Specialist

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Professional training opportunities

Discounts at local retailers and/or on

Savings on local child care centers

Discounts for performing arts events

Job summary

The University of North Carolina at Chapel Hill is seeking a Student Success Specialist to support the analysis, maintenance, and correction of student records. You will provide customer service to faculty, staff, students, and third parties and process transcription requests and enrollment transactions.

You will help communicate university policies on student records and enrollment, collaborate with campus partners on grading, orientation, and current and retroactive enrollments, and

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Experience updating student records in a Student Information System such as PeopleSoft within a higher education setting.
• Experience working with the public in a university setting.

Responsibilities

• Provide customer service to faculty, staff, students, and third parties via phone, email, and in person.
• Process transcription requests and enrollment transactions.
• Communicate university policies and procedures related to student records and enrollment services.
• Collaborate with campus partners on grading, new student orientation, and current and retroactive enrollments.
• Work on special projects as assigned.

Skills

Customer service

Communication

Team collaboration

Education

Bachelor's degree

Tools

PeopleSoft

Job description

Monday - Friday, 8:00 AM - 5:00 PM

This position provides flexibility for a hybrid work schedule.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

The Office of Scholarships and Student Aid works to ensure that qualified students have the opportunity to study at the University of North Carolina at Chapel Hill regardless of their ability to pay. The office serves students at all levels, including graduate and professional school students and coordinates all student financial support for the campus. The office assists in the recruitment, retention and success of students while maximizing available funds, exercising good stewardship of those funds, and performing related research, analysis and program evaluation in support of long-range enrollment and campus goals. In addition, the office provides academic and co-circular support services for scholarships, provides financial literacy and educational tools, and partners with faculty and other student success areas across campus to provide excellent service to low- and middle-income students and other scholarship recipients. The work of the office is public in nature and closely scrutinized by students and their families, lawmakers, faculty and staff at the University, and by the media (local, regional, and national).

Position Summary

The Student Success Specialist position is part of a team that focuses on the analysis, maintenance, and correction of student records and data. The position provides customer service to a wide range of audiences, including faculty, staff, students, and third parties through answering phone calls, responding to emails, and processing various documents including transcription requests and enrollment transactions. The position assists in communicating university policies and procedures as they pertain to student records and enrollment services. This position collaborates with partners across campus in various related activities in areas of grading, new student orientation, and current and retroactive enrollments. The position also works on special projects as assigned.

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

Experience working with the public in a university setting. Experience updating student records in a Student Information System such as PeopleSoft within a higher education setting.

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).