Graduate Student Services Coordinator

PeopleAdmin, Inc.; Raleigh (NC); On-site; USD 49,000 - 54,000; Full time

Benefits offered by this job

Childcare benefits

Wellness program

Wellness & Recreation Membership

Job summary

NC State University is seeking a detailed administrative specialist in Raleigh to manage graduate admissions, student records, and scheduling tasks within STEM Education. You will coordinate departments, process applications, and support data needs for the department head and faculty.

The role requires a Bachelor’s degree or equivalent with strong organizational and customer-service abilities, and familiarity with NC State systems such as PeopleSoft, SIS, and SLATE.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Experience with graduate admissions processes is preferred.
• Strong organizational and customer service skills.

Responsibilities

• Process graduate admission applications and maintain student files.
• Coordinate scheduling and room reservations for courses and seminars.
• Support the Department Head with data collection and reporting.
• Liaise between department, college HR, and financial units for onboarding and staffing.
• Ensure timely responses to faculty, students, and administrators.

Skills

Graduate admissions

Office management

Student records

Course scheduling

Education

Bachelor's degree or equivalent

Tools

PeopleSoft

SIS

SLATE

Job description

Job Posting Information

Posting Number

Posting Number PG194494SP

Internal Recruitment

Internal Recruitment No

Working Title

Anticipated Hiring Range

Anticipated Hiring Range $48,823 - $53,705

Work Schedule

Job Location

Department

Department Science, Technology, Engineering and Mathematics Education

About the Department

About the NC State College of Education:

As one of the nation’s top-ranked public colleges of education, NC State’s College of Education leads the way in North Carolina in preparing extraordinary educators, conducting transformational research, and engaging communities where they are to improve the educational outcomes of all learners and advance the greater good. The college’s faculty are widely-recognized thought-leaders who use their research to transform the practice of teaching, learning, and leading. They have particular strengths in improving technology-enhanced learning and teaching; fostering community-based learning and PK-16 partnerships; and innovating leadership and workforce development, educational policy, and evaluation. About two-thirds of the faculty are grant active. They are engaged in over 200 active projects totaling more than $125 million, making them the most productive in terms of research activity compared with other colleges of education in North Carolina and among the Top 5% in the nation.

The college has over 1,600 students studying across five graduate certificates, seven undergraduate majors, two undergraduate minors, 13 master’s degrees, three Ph.D., and two Ed.D. programs housed in three academic departments: Educational Leadership, Policy, and Human Development; Science, Technology, Engineering, and Mathematics Education; and Teacher Education and Learning Sciences, with approximately 130 tenure-track and professional-track faculty, 110 support and professional staff, and about 160 graduate and teaching assistants.

The college has over 18000 living alumni, with over 6,000 working in public schools in North Carolina. Those who are teachers rate the highest in effectiveness on surveys of school employers in North Carolina.

You belong here – At NC State University, our Employee Value Proposition aims to create an ecosystem of meaningful work opportunities, provide an accepting and dynamic culture, opportunities for personal growth and professional development, and programs to support your busy life. Discover what resonates with you!

About the Department of Science, Technology, Engineering, and Mathematics ( STEM Education): The Department of Science, Technology, Engineering, and Mathematics ( STEM ) Education comprises over 24 full-time faculty members, 400 undergraduate students, and 150 graduate students. STEM Ed advances education through scholarship, leadership, and advocacy. Faculty in STEM Ed prepare professionals who have deep content knowledge, demonstrate a strong working knowledge of effective discipline-based pedagogies, and realize the potential of digital technologies to enhance learning. The department offers a Ph.D. in Learning and Teaching in STEM with concentrations in Mathematics and Statistics Education, Science Education, and Engineering and Technology Education. The department also offers an online Master of Education degree in STEM Education, with additional concentrations in Mathematics and Statistics Education, Science Education, and Engineering and Technology Education. In addition, STEM Ed offers undergraduate programs in Science Education, Mathematics Education, and Technology, Engineering and Design Education as well as an online Master of Arts in Teaching in all three content areas.

Wolfpack Perks and Benefits

Serve as the principal administrative liaison between graduate students, graduate programs, the Directors of Graduate Programs, and the Graduate School. This position manages student information, applicant tracking, and all graduate student records for the department. It oversees the processing and submission of graduate admission applications, ensures adherence to Graduate School deadlines, and assists with necessary documentation and approvals. The role also includes maintaining accurate and secure graduate student files, scheduling courses, and providing exemplary customer service to administrators, faculty, and students.

Additionally, the position supports the Department Head with administrative tasks, data collection and organization, financial tracking, and management of faculty files, including those related to tenure and promotion.

Duties and Responsibilities:

• Processes graduate admission applications, collects all necessary documents
• Processes graduate admission applications, collects all necessary documents and submits materials and recommendations to the Graduate School. Notifies students regarding crucial Graduate School deadlines. Assists students and Directors of Graduate Programs in preparing and forwarding to the Graduate School requests for leaves of absence.
• Responsible for maintaining all graduate student files in accurate, up-to-date and secure fashion while adhering to established procedures. Individual oversees and maintains syllabi records each semester.
• Serves as liaison between the department/college and University scheduling office. Duties involve scheduling of courses each semester, requesting room reservations, making changes to course data after publication and communicating course cancellations.
• Delivering excellent customer service to administrators, faculty and students serving as the first point of contact for the Department.

Administrative support for Department Head

• Liaison for Department with College Human Resources Unit and Financial Unit. Collects and submits all departmental hiring requests via the departmental request workbook.
• Provides office management for Department Head ensuring appropriate presentation and hospitality for guests, supplies management and scheduling coordination with CED colleagues to ensure appropriate daily coverage.
• Provides support for tenure and promotion process for the department; uploads dossiers and works with faculty and department head to ensure all dossiers are complete.
• Maintains all department academic faculty files making sure files are accurate and include Statements of Expectations, Vitaes, Plans for Professional Development and dossiers.
• Gather and analyze data related to STEM teaching efforts, including enrollment trends, faculty expertise, course offerings, and student success metrics.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Qualifications

Bachelor’s degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

• Previous administrative experience in higher education.
• Previous experience in NC State specific systems of PeopleSoft, SIS , SLATE .

Required License or Certification

• N/A

Valid NC Driver's License required

Valid NC Driver's License required No

Commercial Driver's License Required?

Commercial Driver's License Required? No

Recruitment Dates and Special Instructions

Job Open Date

Job Open Date 03/21/2025

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 03/28/2025

Position Number

Position Number 00042862

Position Type

Position Type SHRA

Position Classification Band Title

Position Classification Band Title Student Services Specialist

Position Classification Band Level

Position Classification Band Level Journey

Position Classification Salary Range

Position Classification Salary Range $ 33,540 - $ 90,156

Salary Grade Equivalency

Salary Grade Equivalency GN07

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00 FTE

Appointment

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory Designation - Emergency Events Non Mandatory - Emergency Event

Time Limited Position

Time Limited Position No

Time-Limited Appointment Length (if applicable)

Department Id

Department Id 131301 - Sci, Tech, Engr & Math (STEM)

EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail] .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you learn of this opportunity?
  • NCSU Website
  • Job Alert (automated email from our system)
  • NCSU Executive Search Services
  • Monster.com
  • CareerBuilder.com
  • InsideHigherEd.com
  • HigherEdJobs.com
  • Other Online Job Board
  • Carolina Job Finder / Employment Guide
  • Job / Career Fair
  • The Chronicle of Higher Education
  • Professional Journal
  • Print Advertisement (Newspaper / Periodical)
  • Radio / Television Advertisement
  • Professional Organization
  • Higher Education Recruitment Consortium (HERC)
  • Direct Contact from NCSU HR Representative / Recruiter
  • NCSU Employee Referral
  • Social Media (LinkedIn, Twitter, Facebook, Other)
  • Other
• If you learned about this vacancy from "other source" or "other website", please provide the source.

  (Open Ended Question)

• * Please select the response below that best describes your experience/education for the Student Services Specialist position.
  • Bachelor's, Master's, and/or Doctorate
  • Associate's degree and at least two years of related experience
  • Combination of post-high school education and experience in a related field to equal at least 4 years (ex. 1 year of college and 3 years of related experience)
  • Did not complete high school but have a combination of high school education and related experience to equal at least 8 years ( ex. 1 year of high school and 7 years of related experience)
  • None of the above
• * In the space below, please describe your professional experience as it relates to this role.

  (Open Ended Question)

Required Documents

• Resume
• Cover Letter
• Contact Information for References

Optional Documents

NC STATE UNIVERSITY
RALEIGH, NC 27695
PHONE: [phone]