Student Services & Records Specialist

Immaculata University; Malvern (Chester County); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous paid time off

Tuition Assistance: you, your spouse,

Retirement Plan

Descripción de la vacante

Immaculata University is seeking a Student Services Specialist to provide front-office, customer service, and administrative support for the Registrar's Office. The position serves as a primary point of contact for students, faculty, staff, alumni, and visitors and assists with routine registration and academic records functions.

The role requires a strong commitment to customer service, accuracy, confidentiality, and collaboration.

Formación

• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite and Microsoft Teams.
• Excellent organizational skills with strong attention to detail and accuracy.
• Demonstrated commitment to providing excellent customer service.

Responsabilidades

• Serve as a primary point of contact for the Registrar's Office, providing responsive and professional assistance to students, faculty, staff, alumni, and visitors.
• Respond to inquiries and provide general support related to registration, academic records, transcripts, enrollment, graduation, and other Registrar's Office services.
• Monitor designated shared email accounts, process routine requests, and appropriately route questions or situations requiring additional review.
• Assist with processing forms, registration activities, academic record updates, and other student record functions in accordance with University policies and procedures.
• Assist students with navigating Self-Service and other Registrar-related systems and resources.
• Perform data entry, review documentation for completeness and accuracy, and maintain student information in Banner and other University systems.
• Provide administrative support for Registrar's Office operations, including communications, reports, graduation and commencement activities, and other projects.
• Maintain the confidentiality, accuracy, and security of student records in accordance with FERPA, University policy, and established procedures.
• Participate in cross-training and provide coverage for Registrar's Office functions as needed.
• Perform other duties and special projects as assigned.

Conocimientos

Customer service

Communication

Attention to detail

Confidentiality

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

Microsoft Teams

Descripción del empleo

Immaculata University is seeking a Student Services Specialist to provide front-office, customer service, and administrative support for the Registrar's Office. The position serves as a primary point of contact for students, faculty, staff, alumni, and visitors and assists with routine registration and academic records functions.

The role requires a strong commitment to customer service, accuracy, confidentiality, and collaboration.