Student Services Specialist (PT) - Immaculata University

Immaculata University; Malvern (Chester County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous paid time off

Tuition Assistance: you, your spouse,

Retirement Plan

Job summary

Immaculata University is seeking a Student Services Specialist to provide front-office, customer service, and administrative support for the Registrar's Office. The position serves as a primary point of contact for students, faculty, staff, alumni, and visitors and assists with routine registration and academic records functions.

The role requires a strong commitment to customer service, accuracy, confidentiality, and collaboration.

Qualifications

• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite and Microsoft Teams.
• Excellent organizational skills with strong attention to detail and accuracy.
• Demonstrated commitment to providing excellent customer service.

Responsibilities

• Serve as a primary point of contact for the Registrar's Office, providing responsive and professional assistance to students, faculty, staff, alumni, and visitors.
• Respond to inquiries and provide general support related to registration, academic records, transcripts, enrollment, graduation, and other Registrar's Office services.
• Monitor designated shared email accounts, process routine requests, and appropriately route questions or situations requiring additional review.
• Assist with processing forms, registration activities, academic record updates, and other student record functions in accordance with University policies and procedures.
• Assist students with navigating Self-Service and other Registrar-related systems and resources.
• Perform data entry, review documentation for completeness and accuracy, and maintain student information in Banner and other University systems.
• Provide administrative support for Registrar's Office operations, including communications, reports, graduation and commencement activities, and other projects.
• Maintain the confidentiality, accuracy, and security of student records in accordance with FERPA, University policy, and established procedures.
• Participate in cross-training and provide coverage for Registrar's Office functions as needed.
• Perform other duties and special projects as assigned.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Immaculata University seeks candidates who are passionate about upholding the value of higher education while fostering institutional excellence.

Immaculata University is a comprehensive, co-ed institution of higher learning that has emphasized academic success, student outcomes and faith-based values for more than 100 years. Offering more than 75 in-demand undergraduate, graduate and certificate programs, Immaculata University provides attainable education, personal support and meaningful career pathways to tomorrow's leaders who are focused on intellectual, personal, professional and spiritual growth. Immaculata's expansive suburban campus is located in renowned Chester County, Pennsylvania, 30 miles west of Philadelphia.

Why Immaculata University is the Perfect Workplace for you:

• Collegial Atmosphere, caring leadership, work/life balance.
• Mission-driven values supported by five core values: faith, community, knowledge, virtue and service.
• Generous paid time off benefits.
• Tuition Assistance: You, your spouse, and your eligible dependent children can receive tuition assistance at IU. Your dependent children are also eligible for tuition assistance at other institutions via the Tuition Exchange program.
• Retirement Plan: Generous retirement plan to help you save for your future.

Job Description:

The Student Services Specialist provides front-office, customer service, and administrative support for the Registrar's Office. The position serves as a primary point of contact for students, faculty, staff, alumni, and visitors and assists with routine registration and academic records functions.

The position requires a strong commitment to customer service, accuracy, confidentiality, and collaboration. The Student Services Specialist works closely with other members of the Registrar's Office to ensure timely and consistent service while maintaining the integrity and confidentiality of student academic records.

Responsibilities:

• Serve as a primary point of contact for the Registrar's Office, providing responsive and professional assistance to students, faculty, staff, alumni, and visitors.
• Respond to inquiries and provide general support related to registration, academic records, transcripts, enrollment, graduation, and other Registrar's Office services.
• Monitor designated shared email accounts, process routine requests, and appropriately route questions or situations requiring additional review.
• Assist with processing forms, registration activities, academic record updates, and other student record functions in accordance with University policies and procedures.
• Assist students with navigating Self-Service and other Registrar-related systems and resources.
• Perform data entry, review documentation for completeness and accuracy, and maintain student information in Banner and other University systems.
• Provide administrative support for Registrar's Office operations, including communications, reports, graduation and commencement activities, and other projects.
• Maintain the confidentiality, accuracy, and security of student records in accordance with FERPA, University policy, and established procedures.
• Participate in cross-training and provide coverage for Registrar's Office functions as needed.
• Perform other duties and special projects as assigned.

Immaculata University is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Requirements:

• High school diploma or GED.
• Ability to maintain confidential information and comply with FERPA and all applicable student information and privacy requirements.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite and Microsoft Teams.
• Excellent organizational skills with strong attention to detail and accuracy.
• Demonstrated commitment to providing excellent customer service.
• Ability to prioritize and manage multiple responsibilities effectively in a busy, student-focused environment.
• Ability to work collaboratively and professionally with students, faculty, staff, alumni, and other University constituents.
• Ability to learn and effectively use University systems and technology.

Preferred Qualifications:

• Previous experience in higher education, student services, records management, or an administrative office environment.
• Experience working with a student information system, preferably Ellucian Banner.
• Previous experience working with confidential student or educational records.

Knowledge, Skills, and Abilities

The successful candidate will demonstrate a student-centered approach to service; the ability to communicate effectively with a diverse range of constituents; sound judgment in determining when an issue should be escalated; strong organizational and problem-solving skills; and the ability to work collaboratively as part of the Registrar's Office team.

Additional Information:

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.