Student Services & Orientation Assistant

Austin Community College; Austin (TX); On-site; USD 48,000 - 51,000; Full time

Job summary

Austin Community College seeks an Assistant, Student Affairs to support student services and clerical operations across admissions, enrollment, financial aid, assessments, and learning labs.

The role emphasizes welcoming diverse populations, protecting confidentiality, and collaborating with advisors and staff to promote student success and equitable access. This on-site position requires strong organizational and communication skills.

Qualifications

• One year related work experience.
• Knowledge of college admissions requirements, programs, and courses.
• Customer service techniques and practices.

Responsibilities

• Assist current and prospective students by providing information on student services processes including admissions, enrollment, financial aid, assessment or learning labs.
• Responds to questions and inquiries in person, by telephone, or via email.
• Schedules appointments and assists with check in/check out processes for assessments, learning labs, new student orientations, and other services with advisors, counselors, and other staff.
• Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
• Provides clerical support for various programs and functions including college outreach and recruitment programs, advising, counseling, assessment and learning labs.

Skills

Customer service

Interpersonal skills

Organizational skills

Planning skills

Clerical tasks

Confidentiality

Multicultural teamwork

Education

Associate degree

Tools

Spreadsheet software

Word processing software

Database software

Presentation software

Job description

Austin Community College seeks an Assistant, Student Affairs to support student services and clerical operations across admissions, enrollment, financial aid, assessments, and learning labs.

The role emphasizes welcoming diverse populations, protecting confidentiality, and collaborating with advisors and staff to promote student success and equitable access. This on-site position requires strong organizational and communication skills.