Student Services & Engagement Assistant

Austin Community College District; United States; On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability insurance

Retirement plans

Job summary

Austin Community College in Texas is seeking an Assistant in the Student Affairs Department to provide customer service to current and prospective students and to support clerical processes across admissions, enrollment, financial aid, and advising.

The role requires excellent communication, organization, and confidentiality, with duties ranging from scheduling and records monitoring to workshops and orientations; a strong service orientation and ability to work with a diverse campus community

Qualifications

• College admissions requirements, programs, and courses.
• Customer service techniques and practices.
• Maintaining an established work schedule.
• Interpersonal and communications skills.
• Organizational and planning skills.
• Performing clerical tasks.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Effectively working with a multicultural student, staff and community population.
• Spreadsheet, word processing, database, and presentation software usage.
• Social media and updating webpages.

Responsibilities

• Assists current and prospective students by providing information on student services processes including admissions, enrollment, financial aid, assessment or learning labs.
• Responds to questions and inquiries in person, by telephone, or via email.
• Schedules appointments and assists with check in/check out processes for assessments, learning labs, new student orientations, and other services with advisors, counselors, and other staff.
• Monitors and screens student records for status information including holds, academic standings, and exceeding course loads.
• Gathers and enters data, maintains, and updates student information database.
• Prepares, publicizes, and schedules students for workshops and orientations.
• Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
• Provides clerical support for various programs and functions including college outreach and recruitment programs, advising, counseling, assessment and learning labs.
• May serve in a variety of areas and may focus on specific rules, government regulations, and documentation specific to that area such as veteran affairs, assessment, or special populations.
• May oversee the work of hourly employees or work study students.
• May monitor and screen student lab equipment and student room check outs including maintaining a tracking system and logs.

Skills

Maintaining an established work sched

Interpersonal and communications

Organizational and planning

Performing clerical tasks

Maintaining confidentiality

Effective working relationships

Multicultural population experience

Education

Associate degree (or 4 years related work)

Tools

Spreadsheet software

Word processing software

Database software

Desktop publishing / webpages

Job description

Austin Community College in Texas is seeking an Assistant in the Student Affairs Department to provide customer service to current and prospective students and to support clerical processes across admissions, enrollment, financial aid, and advising.

The role requires excellent communication, organization, and confidentiality, with duties ranging from scheduling and records monitoring to workshops and orientations; a strong service orientation and ability to work with a diverse campus community