Assistant, Student Affairs

Austin Community College District; United States; Vor Ort; USD 48.000 - 51.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Disability insurance

Retirement plans

Zusammenfassung

Austin Community College in Texas is seeking an Assistant in the Student Affairs Department to provide customer service to current and prospective students and to support clerical processes across admissions, enrollment, financial aid, and advising.

The role requires excellent communication, organization, and confidentiality, with duties ranging from scheduling and records monitoring to workshops and orientations; a strong service orientation and ability to work with a diverse campus community

Qualifikationen

• College admissions requirements, programs, and courses.
• Customer service techniques and practices.
• Maintaining an established work schedule.
• Interpersonal and communications skills.
• Organizational and planning skills.
• Performing clerical tasks.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Effectively working with a multicultural student, staff and community population.
• Spreadsheet, word processing, database, and presentation software usage.
• Social media and updating webpages.

Aufgaben

• Assists current and prospective students by providing information on student services processes including admissions, enrollment, financial aid, assessment or learning labs.
• Responds to questions and inquiries in person, by telephone, or via email.
• Schedules appointments and assists with check in/check out processes for assessments, learning labs, new student orientations, and other services with advisors, counselors, and other staff.
• Monitors and screens student records for status information including holds, academic standings, and exceeding course loads.
• Gathers and enters data, maintains, and updates student information database.
• Prepares, publicizes, and schedules students for workshops and orientations.
• Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
• Provides clerical support for various programs and functions including college outreach and recruitment programs, advising, counseling, assessment and learning labs.
• May serve in a variety of areas and may focus on specific rules, government regulations, and documentation specific to that area such as veteran affairs, assessment, or special populations.
• May oversee the work of hourly employees or work study students.
• May monitor and screen student lab equipment and student room check outs including maintaining a tracking system and logs.

Kenntnisse

Maintaining an established work sched

Interpersonal and communications

Organizational and planning

Performing clerical tasks

Maintaining confidentiality

Effective working relationships

Multicultural population experience

Ausbildung

Associate degree (or 4 years related work)

Tools

Spreadsheet software

Word processing software

Database software

Desktop publishing / webpages

Jobbeschreibung

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC.

Job Posting Title: Assistant, Student Affairs Department

Job Description Summary: To provide customer service assistance to students and prospective students and to provide clerical support for a student services area.

Description of Duties and Tasks

1. Assists current and prospective students by providing information on student services processes including admissions, enrollment, financial aid, assessment or learning labs.
2. Responds to questions and inquiries in person, by telephone, or via email.
3. Schedules appointments and assists with check in/check out processes for assessments, learning labs, new student orientations, and other services with advisors, counselors, and other staff.
4. Monitors and screens student records for status information including holds, academic standings, and exceeding course loads.
5. Gathers and enters data, maintains, and updates student information database.
6. Prepares, publicizes, and schedules students for workshops and orientations.
7. Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
8. Provides clerical support for various programs and functions including college outreach and recruitment programs, advising, counseling, assessment and learning labs.
9. May serve in a variety of areas and may focus on specific rules, government regulations, and documentation specific to that area such as veteran affairs, assessment, or special populations.
10. May oversee the work of hourly employees or work study students.
11. May monitor and screen student lab equipment and student room check outs including maintaining a tracking system and logs.

Knowledge

• College admissions requirements, programs, and courses.
• Customer service techniques and practices.

Skills

• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills.
• Effectively using organizational and planning skills.
• Performing clerical tasks.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Effectively working with a multicultural student, staff and community population.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.
• May also use social media, work with desktop publishing, and update webpages.

Required Work Experience

• One year related work experience.

Required Education

• Associate degree. Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position. Please note that the college reserves the right to amend these terms of substitution at any time.

Physical Requirements

• Work is performed in a standard office environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.

Salary Range (PG 2) $47,840 - $51,189

Number of Openings: 1

Job Posting Close Date: November 12, 2026

Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information. For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( [e-mail] ). For an overview, see ACC's Clery Act website.

Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

Come and Make a Difference with Us Working at ACC offers you an opportunity to be a part of an organization that truly believes in its mission of promoting student success and improving communities. We invite you to learn, explore and experience the many ways ACC promotes individual development and improves the overall quality of life in a vibrant, multicultural community. ACC is looking for people who value open, responsible exchange of ideas, individuals committed to integrity and exemplary standards, and candidates that value personal and professional ownership that generates accountability. ACC offers career employment opportunities as staff, administrators, full-time faculty, and adjunct faculty.

Benefits

• Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

Austin Community College (“ACC” or “College”) is an equal education and equal employment opportunity employer and prohibits discrimination in employment at the college and access to its programs or activities on the basis of race, color, religion, sex (including gender identity, sexual orientation, marital status, and pregnancy), national origin, age (40 and older), veteran status or military service, disability, genetic information or any other basis prohibited by local, state, or federal law. This includes the prohibition of discrimination, including harassment, against any employee, applicant for employment, student, or applicant for admission. ACC will take steps to ensure that the lack of English language skills will not be a barrier to admission and participation in all educational and vocational programs.