Hybrid Student Services Advisor (Financial Aid & Registration)

University of California, Berkeley; Berkeley (CA); Híbrido; USD 54.000 - 55.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work up to 2 days/week

Resumo da vaga

Cal Student Central at the University of California, Berkeley hires a Student Services Advisor to provide frontline advising on registration, financial aid, and billing in a holistic, student-centered way. The role supports multiple campus offices and serves applicants, students, alumni, and staff through in-person, phone, and online channels.

It is a hybrid-friendly, full-time position with occasional weekend work and up-to-date UC benefits eligibility.

Qualificações

• Bachelor’s degree in related area or equivalent experience
• Knowledge of advising and counseling techniques
• Knowledge of university processes related to registration, aid, awards, and payments
• Knowledge of Federal, State, and University rules in related areas
• Strong problem-solving and analytical skills
• Excellent written and verbal communication
• Ability to multitask and meet deadlines

Responsabilidades

• Provide frontline student services advising across registration, financial aid, and billing
• Assist students in person, by phone, or via online tickets and email
• Serve as first point of contact for students, alumni, and delegates
• Manage ticketing and casework to ensure timely resolutions
• Share trends and coordinate training within the team
• Analyze processes and suggest improvements
• Engage in professional development and committee work

Conhecimentos

Advising techniques

Interpersonal skills

Multicultural competencies

Customer service

Communication

Problem-solving

Team collaboration

Self-motivation

Formação

Bachelor’s degree or equivalent experience

Ferramentas

University databases

Descrição da vaga

Cal Student Central at the University of California, Berkeley hires a Student Services Advisor to provide frontline advising on registration, financial aid, and billing in a holistic, student-centered way. The role supports multiple campus offices and serves applicants, students, alumni, and staff through in-person, phone, and online channels.

It is a hybrid-friendly, full-time position with occasional weekend work and up-to-date UC benefits eligibility.