Student Services Officer (ADMIN OFCR 2 CX)

University of California, Davis; Davis (CA); Hybrid; USD 44,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

Retirement plans

Paid time off

Parental leave

Job summary

The University of California, Davis is seeking a Student Services Officer within the Office of the University Registrar to oversee Student Services and supervise up to 30 student assistants. You will recruit, train, and evaluate staff while ensuring secure, high-quality customer service at the front desk.

Reporting to the OUR supervisor, you will promote registration and enrollment programs, lead outreach efforts, and coordinate activities that enhance the student experience in a hybrid

Qualifications

• Experience recruiting, hiring, training and supervising student assistants.
• Customer service experience and strong interpersonal communication skills to work effectively in a team environment which includes complex challenging situations.
• Computer experience with Microsoft office suite and data analysis.
• Experience working in higher education, working with student academic services (admission, financial aid, student accounting, college deans, university departments).
• Experience implementing higher education rules and regulations.
• Experience/Skill working as part of a team by establishing and maintaining effective working relationships with peers, and accomplish office goals.
• Experience/Skill making independent decision in accordance with relative policies and procedures.

Responsibilities

• 30% - Student Employee Coordination
• 25% - Advising & Customer Service
• 20% - Operations
• 20% - Program Support
• 5% - Cross-training/Other Duties as Assigned

Skills

Student staff supervision

Customer service

MS Office

Data analysis

Higher education experience

Interpersonal skills

Independent decision making

Education

Bachelor's degree

Tools

Ellucian Banner

Job description

Job Summary

Reporting to the Student Records Services - Supervisor in Enrollment and Records within the Office of the University Registrar (OUR), the Student Services Officer is responsible for managing Student Services (SS), supervises student employee. Assigns and schedules work, monitors performance, provides training and coaching, evaluates work quality, and ensures adherence to security procedures and customer service expectations. Student Services Officer is responsible for promoting and advancing the student registration and enrollment programs and participating in outreach that will enhance the student experience. Oversees the front counter station and up to 30 student assistant that provide frontline service. Functions as the lead to recruit, train, supervise, motivate, and evaluate the student assistants of the student services area. The Office of the University Registrar serves as a link between the students and the university and motivates students who participate in various activities while in school.

Reporting to the Student Records Services - Supervisor in Enrollment and Records within the Office of the University Registrar (OUR), the Student Services Officer is responsible for managing Student Services (SS), supervises student employee. Assigns and schedules work, monitors performance, provides training and coaching, evaluates work quality, and ensures adherence to security procedures and customer service expectations. Student Services Officer is responsible for promoting and advancing the student registration and enrollment programs and participating in outreach that will enhance the student experience. Oversees the front counter station and up to 30 student assistant that provide frontline service. Functions as the lead to recruit, train, supervise, motivate, and evaluate the student assistants of the student services area. The Office of the University Registrar serves as a link between the students and the university and motivates students who participate in various activities while in school.

Apply By Date

November 11, 2026

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Experience recruiting, hiring, training and supervising student assistants.
• Customer service experience and strong interpersonal communication skills to work effectively in a team environment which includes complex challenging situations.
• Computer experience with Microsoft office suite and data analysis.
• Experience working in higher educations, working with student academic services (admission, financial aid, student accounting, college deans, university departments).
• Experience implementing higher education rules and regulations.
• Experience/Skill working as part of a team by establishing and maintaining effective working relationships with peers, and accomplish office goals.
• Experience/Skill making independent decision in accordance with relative policies and procedures.

Preferred Qualifications

• Bachelor Degree in related area and/or equivalent experience/training
• Experience with Ellucian Banner
• Advanced experience with technical systems and software
• Prior supervisor experience
• Working knowledge of Family Education Rights and Privacy Act (FERPA) of 1974

Key Responsibilities

• 30% - Student Employee Coordination
• 25% - Advising & Customer Service
• 20% - Operations
• 20% - Program Support
• 5% - Cross-training/Other Duties as Assigned

Department Overview

The OUR is responsible for handling over 30,000 calls per year, 37,000 emails, 30,000 documents, and a large volume of in person traffic. Efficient management of this unit allows OUR to ensure accurate and timely enrollment and reporting for accounting, financial aid distribution, classroom participation, BIA/NSC reporting, and other critical functions of UC Davis.

POSITION INFORMATION

• Salary or Pay Range: $31.59 - $53.07/hr. (Department budgeted salary range: $31.59 - $35.75/hr. Commensurate with experience.)
• Salary Frequency: Hourly
• Salary Grade: STEPS
• UC Job Title: ADMIN OFCR 2 CX
• UC Job Code: 004263
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday - Friday, 8:00 AM to 5:00 PM
• Location: Davis, CA
• Union Representation: Yes - CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Work at a front desk service station with frequent interruptions. Requires signing a confidentiality statement regarding student records. Work occasional overtime and some restricted vacation times to meet operational needs. Work hours Monday - Friday, 8am - 5pm, no flexible work schedules during 6 month probation/new hire period. Business attire required to represent the professional nature of the University and the Office of the University Registrar.

Special Requirements – Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks