Student Services Front Desk & Scheduling Assistant

Macomb-Community-College; Clinton Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Macomb-Community-College seeks a Clerical Assistant for the Counseling and Academic Advising office to greet students and coordinate appointments. The role supports staff with data entry, phone coverage, and mailings while upholding confidentiality and FERPA compliance.

Strong customer service, organization, and collaboration with faculty and departments are essential to create a welcoming, efficient student experience.

Qualifications

• High School Diploma or GED required; relevant coursework or training welcome.
• Minimum of 2 years in a customer service role or equivalent experience.

Responsibilities

• Greet students, guests, and staff; manage front-desk operations.
• Schedule appointments for students with counselors and advisors.
• Enter student information accurately in scheduling systems.
• Maintain confidentiality of student records per FERPA.

Skills

Customer service

Communication

Team collaboration

Multi-tasking

Data entry

Education

High School Diploma or GED

Tools

Ellucian Colleague

SARS

Microsoft Office 365

MS Teams

Job description

Macomb-Community-College seeks a Clerical Assistant for the Counseling and Academic Advising office to greet students and coordinate appointments. The role supports staff with data entry, phone coverage, and mailings while upholding confidentiality and FERPA compliance.

Strong customer service, organization, and collaboration with faculty and departments are essential to create a welcoming, efficient student experience.