Student Services Front Desk & Scheduling Coordinator

Macomb Community College; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Macomb Community College is seeking a Clerical Assistant to be the first point of contact in the Counseling and Academic Advising office. You will schedule appointments, assist with data entry, and manage a multi-line phone system to support students and staff.

This role requires professionalism, strong communication, and the ability to multi-task in a collaborative environment while maintaining FERPA confidentiality and precise records management.

Qualifications

• High School Diploma or GED with relevant coursework or training.
• Two years equated related work experience in a customer service field.
• Experience with scheduling systems and multi-line phone systems.
• Familiarity with FERPA confidentiality and data handling.
• Ability to coordinate appointments and maintain student records.

Responsibilities

• Greet students, guests, and staff and provide clerical support.
• Schedule and coordinate student appointments with faculty.
• Manage data entry and operate a multi-line phone system (ACD).
• Maintain and distribute office materials, literature racks, and mail as needed.
• Access departmental systems and enter student information for scheduling and records.
• Collaborate with faculty and departments to route students appropriately.
• Protect confidentiality per FERPA and ensure secure handling of records.

Skills

Customer service

Communication

Professionalism

Multi-tasking

Collaboration

Education

High School Diploma or GED

Tools

Ellucian Colleague

Macomb Success Link (MSL)

SARS

Microsoft Office 365

Microsoft Teams

Job description

Macomb Community College is seeking a Clerical Assistant to be the first point of contact in the Counseling and Academic Advising office. You will schedule appointments, assist with data entry, and manage a multi-line phone system to support students and staff.

This role requires professionalism, strong communication, and the ability to multi-task in a collaborative environment while maintaining FERPA confidentiality and precise records management.