Student Services Front Desk & Onboarding Specialist

NC Community Colleges; North Carolina; On-site; USD 34,000 - 41,000; Full time

Job summary

NC Community Colleges in North Carolina is seeking a Student Services Specialist to provide front-line administrative support within the Student Services division. You will assist students with enrollment, registration, advising, financial aid, and orientation, triaging inquiries and directing them to the appropriate teams.

You will also support the Student Pantry operations, handle inventory tracking, and help with data entry and records management.

Qualifications

• High school diploma or GED/HSE required.
• Two years’ clerical experience with public contact and accurate recordkeeping.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Working knowledge of office equipment and related technology.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Clerical competencies demonstrated through internal testing.

Responsibilities

• Maintain professionalism and confidentiality in all responsibilities.
• Provide high level customer service and assist with student inquiries.
• Greet and route students, take messages, and resolve questions.
• Assist with admissions, financial aid, registrations, and orientation.
• Support Student Pantry operations including inventory tracking.
• Enter data for Student Services and support document imaging.
• Provide backup support to the Vice President for Student Services.
• Evening and weekend hours will vary based on needs.

Skills

Interpersonal skills

Written communication

Verbal communication

Organizational skills

Microsoft Office

Education

High school diploma or GED

Associate degree

CRC certificate

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

NC Community Colleges in North Carolina is seeking a Student Services Specialist to provide front-line administrative support within the Student Services division. You will assist students with enrollment, registration, advising, financial aid, and orientation, triaging inquiries and directing them to the appropriate teams.

You will also support the Student Pantry operations, handle inventory tracking, and help with data entry and records management.