Student Services Navigator — Registrar’s Office

The University of North Carolina; Greensboro (NC); On-site; USD 16,000 - 19,000; Full time

Job summary

The University of North Carolina at Greensboro is seeking a Student Service Specialist to be the primary contact for the University Registrar’s Office. You will guide students and staff through registration, records, and enrollment processes with a focus on excellent customer service and FERPA compliance.

The role requires a bachelor’s degree and may involve familiarity with BannerStudent, MS Office, and related systems to ensure accurate information and a smooth student experience.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Experience or exposure to admissions, transfer, or student services is a plus.
• Knowledge of BannerStudent and MS Office Suite is beneficial.

Responsibilities

• Serve as the primary contact for the University Registrar’s Office and provide high-level customer service.
• Assist with enrollment verification, registration, and related duties while following FERPA.
• Research, gather, and evaluate information; route unresolved issues to the appropriate resource and follow up.
• Support with records, scheduling, curriculum, transcripts, and related processes.

Skills

Customer service

Communication

Teamwork

Education

Bachelor's degree

Tools

BannerStudent

MS Office Suite

Job description

The University of North Carolina at Greensboro is seeking a Student Service Specialist to be the primary contact for the University Registrar’s Office. You will guide students and staff through registration, records, and enrollment processes with a focus on excellent customer service and FERPA compliance.

The role requires a bachelor’s degree and may involve familiarity with BannerStudent, MS Office, and related systems to ensure accurate information and a smooth student experience.