Student Services Counselor — Remote Student Success Coach

Grand Canyon University Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 43,000 - 70,000; Full time

Benefits offered by this job

Tuition benefits

Hybrid/remote work option

New-hire training

Career development

Job summary

Grand Canyon Education is seeking a Student Services Counselor to advise online students on degree requirements, course selection and financial counseling from a Phoenix area role. The position involves counseling, policy guidance, and payment options, with onboarding including three weeks of training.

Starting salary is $43,000 per year, with earning potential to $70,000 after several years of success. Benefits include tuition-free education for employees and dependents, and a remote status

Qualifications

• Bachelor’s degree required with no delinquent federal student loan default.
• Outstanding customer service, organization and time management skills.
• Superior communication and coaching abilities.
• Strong problem solving and ability to work in a fast-paced environment.
• Ability to multi-task and follow up to meet timelines.
• Willingness to represent the GCE/GCU brand professionally.

Responsibilities

• Counsel online students on degree requirements, course selection and finance counseling.
• Advise continuing and prospective students on progression and payment options.
• Ensure compliance with university policies and support students toward graduation.
• Coordinate with admissions and other departments to maximize resources and service quality.

Skills

Customer service

Communication

Coaching

Problem solving

Time management

Organization

Education

Bachelor’s degree

Job description

Grand Canyon Education is seeking a Student Services Counselor to advise online students on degree requirements, course selection and financial counseling from a Phoenix area role. The position involves counseling, policy guidance, and payment options, with onboarding including three weeks of training.

Starting salary is $43,000 per year, with earning potential to $70,000 after several years of success. Benefits include tuition-free education for employees and dependents, and a remote status