Student Success Counselor — Graduation & Aid Support

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Grand Canyon Education, Inc. in Phoenix seeks a student services professional to counsel continuing students and parents on university policies, registration steps, progression milestones and payment options.

You will gather documents, coordinate financial clearances, and support students to stay on track for graduation. Responsibilities include cross-department coordination, ensuring timely graduation readiness, and maintaining accurate student accounts while guiding them through financial and

Qualifications

• Bachelor’s degree from a regionally accredited institution.
• 1-3 years in education industry preferred; or equivalent experience in inbound/outbound call center.

Responsibilities

• Counsels continuing students and/or parents regarding university policy and procedures, registration, progression requirements and payment options.
• Collects required paperwork for progression and selected payment options.
• Financially clears students and coordinates funding strategies to keep students on track for graduation.
• Monitors academic progress and communicates with Graduation Team on financial packages.

Skills

Customer service

Communication

Organization

Case management

Time management

Education

Bachelor’s degree

Tools

MS Office

CRM systems

Job description

Grand Canyon Education, Inc. in Phoenix seeks a student services professional to counsel continuing students and parents on university policies, registration steps, progression milestones and payment options.

You will gather documents, coordinate financial clearances, and support students to stay on track for graduation. Responsibilities include cross-department coordination, ensuring timely graduation readiness, and maintaining accurate student accounts while guiding them through financial and