Student Services Coordinator, Dean of Students

Indiana University Bloomington; Bloomington (IN); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition subsidy for employees

Paid holidays

Paid time off

Job summary

Indiana University Bloomington is seeking an organized Office Administrative Specialist for the Dean of Students Office. This role serves as the primary contact for calls and visits, supports senior staff, and coordinates appointments and travel.

The position emphasizes confidentiality, professionalism, and strong communication in a busy campus environment. Ideal candidates will have a high school diploma or equivalent and 2 years in an office setting, preferably in higher education.

Qualifications

• High school diploma or equivalent is required or substituted by related education/experience.
• Experience in an in-office environment or higher education is preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Serve as the primary contact for calls and visitors to the Dean of Students Office.
• Provide administrative support to senior staff, maintaining confidentiality and professionalism.
• Schedule appointments, manage calendars, and coordinate travel arrangements as needed.
• Assist with special projects and prepare routine reports from data gathered.
• Support and train front-desk staff to ensure smooth office operations.
• Maintain accurate records and assist with documentation for various projects.
• Provide information and directions to student organizations and campus partners.

Skills

Written communication

Professionalism

Time management

Quality focus

Flexibility

Confidentiality

Customer service

Office etiquette

Education

High school diploma or equivalent

Tools

Word processing

Database/spreadsheet

Email/calendar

Job description

Department

OFFICE OF STUDENT LIFE ADMIN (BL-DSAA-IUBLA)

Department Information

The Dean of Students Office is focused on building a strongfoundation to ensure every student's Indiana University experienceis positive, safe, healthy, and meaningful. The Dean of StudentsOffice staff and multiple departments aim to help students navigatetheir time at IU, providing the tools they need to be successful inschool and after graduation. Students are our priority, and theirhealth, safety, and overall well-being are our core mission.

Job Summary

Department Specific Responsibilities

• Serves as the primary point of contact for calls and visitors to the Dean of Students Office, responds to inquiries and requests and makes referrals to appropriate individuals or University offices.
• Provides administrative support to the Associate ViceChancellor for Student Life and Dean of Students, Associate ViceChancellor for Involvement and Belonging, and Assistant Deans, exercising confidentiality, tact, and diplomacy.
• Schedules and confirms appointments, manages calendars, evaluates request for meetings, and schedules travel arrangements.
• Assists with special projects; conducts research projects on student life initiatives as assigned by the Associate ViceChancellors, prepares routine and non-routine reports including gathering and summarizing data.
• Supports and trains student front-desk reception staff.
• Maintains strict confidentiality and greets all guests and callers with a calm and respectful demeanor.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing spacereservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student organizations or departmental needs.
• May provide guidance to other Student Services Coordinators.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 2 years of in office environment, higher education, or related field

Preferred

• 3 years in an office environment, higher education, or arelated field.
• Experience working with university students or young adults in crisis.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.

Preferred

• Extensive knowledge of university protocol and administrative information systems.
• Proficient use of computers including word processing, database/spreadsheet applications, e-mail, electronic calendaring, and basic internet navigation.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

Priority consideration will be given to candidate who apply on orbefore September 18, 2026.

This is a CWA union-covered position

Work Location

Indiana University Bloomington

This is an in person position

Advertised Salary

Up to $22.35 per hour based on education and experience.

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure .

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the PostedDate. If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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